Healthgrades 2014 Outstanding Patient Experience AwardT Recipient
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Trinity Recognized as a Healthgrades 2014 Outstanding Patient Experience Award Recipient


UnityPoint Health – Trinity Regional Medical Center has achieved the Healthgrades 2014 Outstanding Patient Experience Award. Trinity Regional Medical Center was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. This is the second consecutive year that Trinity has received this award.

To be eligible for the Healthgrades 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 – April 2013. Of these hospitals, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group or 447 hospitals achieved the award. Trinity is in the top 15% in the nation.

“Health care is deeply personal, which is why providing the optimal patient experience is so important. An outstanding patient experience creates an engaged patient, which ultimately drives better health care,” said Troy Martens, COO, Trinity Regional Medical Center. “Receiving this award for two consecutive years is a tremendous accomplishment that everyone at Trinity should take great pride.”


Healthgrades evaluated Trinity’s performance as assessed by the hospital’s patients across 27 different questions that roll up to ten distinct measures.  Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend this hospital to friends or family. 

“As consumers are becoming more active participants in their healthcare, measured performance surrounding  the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,said Evan Marks, EVP Informatics and Strategy. “Consumers can rest assured that those hospitals that have achieved the Healthgrades 2014 Patient Experience Award demonstrate a commitment to exceptional focus on the needs of the patient during their stay at the hospital.”

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: today.