Patient satisfaction is a priority at Trinity
No business or other type of organization survives for long if its customers - those people who buy its products or use its services - come to regard it unfavorably. That's why customer-satisfaction surveys have become commonplace in both the commercial and nonprofit worlds.
UnityPoint Health - Trinity Regional Medical Center has long sought feedback from the patients it serves, according to Troy Martens, chief operating officer of the Fort Dodge-based hospital. He said two types of survey forms are used to obtain input from a sample of discharged patients - one is for Medicare patients and the other for the non-Medicare population.