UnityPoint Clinic - Family Medicine and Walk-In Care - Cascade

610 2nd Ave. NE
Cascade, Iowa 52033

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UnityPoint Clinic Urgent Care - East

1550 University Avenue
Dubuque, Iowa 52001

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UnityPoint Clinic Urgent Care - West

2255 JFK Road
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Volunteer Spotlight: Bill Rokusek

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Why do you choose to volunteer at UnityPoint Health Finley Hospital? 

Finley has sponsored the SHIIP (Senior Health Insurance Information Program) for many years.  My wife & I came over seeking information about Medicare insurance options very much like our current clients do today.  We were quite impressed with the service provided and decided to join the SHIIP program as counselors. Now that I’ve been involved for about 10 years, I really appreciate the effort Finley puts forth to sponsor us.  We are very fortunate to have the full-time Finley staff that goes out of their way to provide us with any support that we need.

What is your most memorable volunteer experience at Finley?

Truly, there are so many.  Being able to help the clients that are very confused, who come in looking for help in reducing their drug costs so they can afford to continue getting their needed medications is always memorable.

What do you find most rewarding about your volunteer assignment?

Meeting so many great people coming through our SHIIP office from all walks of life is so rewarding. I feel very fortunate to be  a SHIIP counselor and help them. Working with our entire SHIIP staff – co-counselors and great office assistants – in serving so many clients is very rewarding in the sense that we can help them understand and obtain the best health and drug insurance plans at the least cost to them, often resulting in hundreds to thousands of dollars in real savings at a time in life where savings are needed and appreciated.  

Who or what motivates you to volunteer?

Volunteering is a time to “give back”.  My wife Lori is also very active in her own right in service work.  In fact, she also was a SHIIP counselor for a couple years.  We joined and went through training together.  She was and still is a great example for me to try to keep up with. 

What do you do outside of volunteering at Finley (career, hobbies, interests, etc?) 

My wife and I have a very active life.  Our family often asks us when we are going to retire.  I have experience in many areas and always have a “project to do,” whether it’s woodworking, construction, electrical, plumbing, etc.  I recently completed a seven unit library room and my current project is remaking new cabinets, table, and interior doors, etc. for my son’s 28 foot sailboat. My sport interests include bowling, Iowa Hawkeyes, Green Bay Packers, and the Cubs.  Then, best of all, we enjoy attending the music and sports activities of our seven granddaughters whenever possible.