Mobile Crisis Response Team | Eyerly Ball
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UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

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UnityPoint Clinic - Express (Waukee)

950 E. Hickman Road
Waukee, Iowa 50263

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Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

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Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

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Urgent Care - Ingersoll

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

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Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

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Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

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Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

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Urgent Care - Urbandale

5200 NW 100th Street
Urbandale, Iowa 50322

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Mobile Crisis Response Team

Eyerly Ball and the Central Iowa Community Services (CICS) are now offering a 24/7 Mobile Crisis Response Team for the CICS's 11-county region. Counties served by the Mobile Crisis Response Team include:

  • Franklin
  • Hamilton
  • Hardin
  • Boone
  • Story
  • Marshall
  • Jasper
  • Poweshiek
  • Warren
  • Madison
  • Greene

How to Access Services

To access the Mobile Crisis Response Team, anyone within the 11-county region may call the Crisis Center at 1-844-258-8858. The service is available to all ages.  Anyone experiencing a crisis can access the crisis line, whether it is adolescent behavioral issues, depression, anxiety, substance use, suicidal thoughts and everything in between. Trained phone responders will assess the situation and deploy the Mobile Crisis Response Team if an in-person response is deemed to be necessary or helpful.

A trained two-person team will leave as soon as they have been dispatched and will respond to the scene within 60 minutes. Once onsite, the on-call counselors are able to perform crisis assessments and will take the necessary time with the client to:

  • Determine if suicidal or homicidal ideations are present
  • Determine if de-escalation and stabilization in the field are possible
  • Complete a thorough safety plan with the client if they are willing to contract for safety in that moment

If transportation is necessary to ensure client safety, on-call counselors will transport voluntary clients ages 12 and above (with the presence of a parent or guardian for children and dependent adults).

Within 24 hours of the end of the crisis interaction, a case manager will attempt to make contact with the client and is available to provide up to 30 days of case management services. Case management can coordinate appointments, provide transportation for appointments and provide reassurance to clients.