Iowa Methodist Medical Center was recognized by NRC Health

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UnityPoint Health - Iowa Methodist Medical Center Named to Top 100 Loyalty List

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UnityPoint Health® – Iowa Methodist Medical Center was recognized by NRC Health as one of the top health care organizations, garnering extraordinary loyalty from their patient populations as identified and rated by more than 300,000 U.S. consumers. Iowa Methodist Medical Center was named to the 2019 NRC Health Top 100 Consumer Loyalty list. 

For nearly four decades, NRC Health has helped health care organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. The Consumer Loyalty Awards are the first and only loyalty-based hospital rankings in the U.S. Iowa Methodist Medical Center was selected based on results from NRC Health’s Market Insights survey, the largest database of health care consumer responses in the country.  

“We are honored to be the only health care system in central Iowa to be named to this distinguished group of hospitals,” says David Stark, president and CEO of UnityPoint Health – Des Moines. “This award showcases the effort our team members put in on a daily basis.” 

 NRC Health surveys more than 310,000 households in the contiguous U.S., measuring their engagement with health care brands in their communities. Organizations that win the Consumer Loyalty Award score exceedingly well on seven different metrics of patient loyalty, including Access, Engagement, Experience, and Net Promoter Score. 

“Iowa Methodist Medical Center and the other outstanding healthcare facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, vice president and general manager at NRC Health. “This award recognition is a reflection of the trust Iowa Methodist Medical Center has built with its patient communities and speaks to the exceptional work being done by Iowa Methodist Medical Center to provide compassionate care and inspire consumer loyalty.” 

Winning organizations were publicly announced at the 25th Annual NRC Health Symposium held in Nashville, Tennessee, August 14-16, 2019.