How to Contact UnityPoint Health - Methodist | Proctor

UnityPoint Health - Methodist

221 NE Glen Oak Avenue
Peoria, IL 61636

(309) 672-5522 

UnityPoint Health - Proctor

5409 N Knoxville Avenue
Peoria, IL 61614

(309) 691-1000

View a list of frequently called numbers at Methodist | Proctor.

Online Information Request

Use our convenient contact form to request information.

Patient Advocate

We are committed to meeting the needs of our patients and their loved ones. If at any time you have a concern or dissatisfaction with the care received you are encouraged to discuss this with the staff providing care and/or the manager of that area. If your concern is not resolved, please contact our Patient Advocate at 309-671-8209. You will receive a response within 24 hours after your call is received. You may also contact Customer Relations at 309-672-5529. You or your designated representative has the right to make a written or verbal request asking that The Methodist Medical Center of Illinois formally review your concern or objection about the quality or appropriateness of patient care.

In addition to filing a grievance with the hospital, the patient or their designated representative has a right to report a complaint to Illinois Department of Public Health's Central Complaint Registry at 1-800-252-4343 or write them at:

Illinois Department of Public Health
Office of Health Care Regulation
525 W. Jefferson Street, 5th Floor
Springfield, IL 62761-0001

Or:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Fax: 630-792-5636
Click here to Email

This Joint Commission contact information is applicable for UnityPoint Health - Methodist | Proctor, UnityPoint at Home, and UnityPoint Clinic issues. It's not applicable for Proctor First Care or Proctor Health Systems issues.

Additionally, the Patient Advocate's office 309-672-5529 appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.