How to Contact UnityPoint Health - Methodist | Proctor
UnityPoint Health - Methodist
221 NE Glen Oak Avenue
Peoria, IL 61636
UnityPoint Health - Proctor
5409 N Knoxville Avenue
Peoria, IL 61614
View a list of frequently called numbers at Methodist | Proctor.
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We are committed to meeting the needs of our patients and their loved ones. If at any time you have a concern or dissatisfaction with the care received you are encouraged to discuss this with the staff providing care and/or the manager of that area. If your concern is not resolved, please contact our Patient Advocate at 309-671-8209. You will receive a response within 24 hours after your call is received. You may also contact Customer Relations at 309-672-5529. You or your designated representative has the right to make a written or verbal request asking that The Methodist Medical Center of Illinois formally review your concern or objection about the quality or appropriateness of patient care.
In addition to filing a grievance with the hospital, the patient or their designated representative has a right to report a complaint to Illinois Department of Public Health's Central Complaint Registry at 1-800-252-4343 or write them at:
Illinois Department of Public Health
Office of Health Care Regulation
525 W. Jefferson Street, 5th Floor
Springfield, IL 62761-0001
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
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This Joint Commission contact information is applicable for UnityPoint Health - Methodist | Proctor, UnityPoint at Home, and UnityPoint Clinic issues. It's not applicable for Proctor First Care or Proctor Health Systems issues.
Additionally, the Patient Advocate's office 309-672-5529 appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.