At UnityPoint Health - St. Luke's, we are dedicated to making your stay with us as comfortable as possible, so you can focus on healing. We take pride in providing compassionate patient and family-centered care.
Ask Questions and Speak Up
- Tell your doctor, nurse or provider all your diagnoses and medications including over-the-counter medications.
- If something does not seem right, tell your doctor or nurse. Family members or friends may be the first to realize something has changed. It is important to speak up.
- Your doctor, nurse, pharmacist or any health care provider you see should be prepared and eager to answer your questions.
- If you forgot to ask a question when visiting with your doctor, write it down and ask on their next visit with you.
- Find out as much as you can about illnesses or conditions that affect you.
- Talk to your doctor about all treatment options. If you wish, seek more than one opinion.
- Share up-to-date information about your health history and care with everyone who is treating you. Don't assume they know what other doctors, including specialists, you are seeing or what treatments you are receiving.
Involve a Family Member or Friend in Your Care
- Ask a family member or friend to help you when you are receiving care. This person can come with you to appointments, help you ask questions and take notes to help you understand your care instructions.
- We welcome all family members and friends to stay with you while you are hospitalized.
While You Are in the Hospital
- Hospital staff must properly identify you before every treatment and procedure. Before the admitting staff puts your ID bracelet on, confirm your name and make sure the information on it is correct.
- Ask your nurse about all the medicines he or she gives you. If they are new or different, ask what they are and why you need them.
- Be sure the staff who takes blood, tests you or gives treatment or medicines first checks your hospital ID bracelet and asks your name.
- Do not tamper with devices including IV pumps. If you have questions about them, ask your nurse.
- Please wash your hands often and remind others to do so. This will help prevent infections.
- Be sure your primary care doctor knows that you are or have been in the hospital.
- For your safety, our pharmacy will give you all the prescriptions you need while you are in the hospital. If you have brought any medications with you to the hospital, send them home with your family. Tell your nurse if you must use your medications from home for any reason. We will work with you and your doctor to make sure you take your medicine safely.
- If something just doesn't feel right or safe, or if you or your family feels worried, tell your doctor or nurse right away.
- You will get your instructions in writing. We want you to feel you have the information you need to care for yourself at home. Read these instructions and ask questions until you understand them.
- Ask your doctor, nurse or pharmacist to explain these written instructions to you.
- Take medicines exactly as prescribed. If you have concerns or side effects, talk with your doctor or pharmacist.