Safe Care. Your Way.
We're here to keep you safe.
At UnityPoint Health - Sioux City, the health and safety of our patients, communities and team members is at the center of everything we do.
Scheduled Virtual Visits
Taking care of yourself is still important during this time. That's why we're making it easier for you to get the care you need when you need it. We've expanded our primary care services at select clinics to include Scheduled Virtual Visits over the phone or by video. For non-urgent health concerns, please call your clinic to see if a virtual visit can be scheduled with your doctor.
Don't have a doctor? Use our online Find a Doctor tool to request a new appointment.
Some examples of conditions or questions that are a good fit for Scheduled Virtual Visits include:
- Mild stomach pain
- Sinus infections
- Minor injuries
- Joint pain
- Follow up on anxiety and depression
- Follow up on chronic conditions (COPD, Diabetes, Chronic Heart Failure, etc.)
- Medication checks
- Medicare Annual Wellness Visits
Once your virtual visit is scheduled, our team will help you get set up for your visit on smartphone, tablet or computer. You can also reference our Mobile Setup Guide or Personal Computer Setup Guide.
New Virtual Waiting Room
For primary care appointments requiring a clinic visit, we've launched a new text messaging platform to create a virtual waiting room. This platform allows you to easily communicate directly with your clinic without stepping foot in the door.
How it Works:
- You'll receive an automated appointment reminder via text message
- When you arrive, you'll reply to that message to notify the office you're there
- You'll receive a text message or phone call with instructions for registration and when to enter the building
For your child's pediatric appointments, we encourage you to continue well-child visits that include vaccinations – these are important for newborns and young children to help keep them and others safe. Contact your pediatric clinic before arriving to ensure you are set up with the texting platform and to ensure you're aware of any additional processes put in place for your visit.
Also, many of our pediatric clinics are now scheduling virtual visits with our patients. Some examples of conditions or questions that are a good fit for Scheduled Virtual Visits are listed above.
Chronic Health Issues
If you or a loved one have chronic health issues such as diabetes, heart disease or a suppressed immune system, we want to stress the importance of handwashing, staying at home, taking advantage of grocery delivery and limiting contact with others. Please call your clinic to discuss options for any upcoming visits.
Is it safe for me to visit the hospital and clinics?Our staff take additional precautions based on the latest guidelines from the CDC to keep you and the healthcare team safe. In most cases we utilize text messaging technology that offers virtual waiting rooms whereby your healthcare team will communicate with you via text upon arrival to the clinic and message you when it's time to come inside.
What are my options for primary careAll clinics are open and safe to visit. Your provider may offer you a virtual primary care visit that you can do from the comfort of your home or work. Virtual care is a great way for your provider to safely care for you, save you time, and securely leverage technology by connecting over your phones audio and video capabilities.
Most common conditions and symptoms can be treated through virtual care, including diagnosing a health concern, refilling a prescription, answering a medical question, completing follow-up visits, monitoring chronic conditions, and making referrals to a specialist or other healthcare providers. Request a virtual appointment by simply calling your clinic as you normally would to schedule an appointment. Appointments such as school and sports physicals, as well as well-child physicals and vaccinations remain extremely important during this time and should be done one-on-one with your provider.What should I expect during my visit?All patients are screened for symptoms and temperature upon arrival to our facilities.
We ask for your help in keeping all of our patients safe. Please stay home if you have a fever, cough, sore throat or any other symptoms of illness. Please call us to reschedule your appointment.
Our waiting areas have been reorganized to allow for social distancing.
When calling your provider office to request an appointment or prior to an in person visit, you will be screened over the phone for fever, cough, shortness of breath, and other respiratory symptoms consistent with COVID-19. If you have these symptoms, please discuss with your provider and do not delay seeking medical care. Many of these symptoms can be managed with a virtual visit, and if necessary, your provider may refer you to a designated clinic for an examination or a drive through care site for testing in a safe environment.Who can come with me to my visit?We are limiting appointments to one visitor when possible to reduce the number of person to person interactions. Upon your entrance, you will be greeted by a nurse who will again screen you at the door for respiratory symptoms, and then take you to an exam room.
Do I need to wear a mask?Universal masking is in effect at all of our locations. We encourage you to bring a cloth mask to your visit. If you do not have your own, one will be provided to you by our team.
What measures do staff take?Our care teams are wearing a mask and face shield at all times. We also monitor the health of our team members with screenings twice a day. A staff member who develops respiratory symptoms is to remain at home until they are cleared to return to work.How are the exam rooms cleaned?We always take cleaning seriously at all of our facilities. At the end of each visit, the exam room is cleaned thoroughly with disinfecting wipes before the next patient is roomed. All locations receive a deep cleaning every night.
What about Urgent Care?
Urgent Care is also available to meet your acute care needs. Sunnybrook Urgent Care is open Monday-Friday, 8 a.m. – 6 p.m. and weekends 8 a.m. – 4 p.m.
What if I have respiratory symptoms?All respiratory patients are advised to call their primary care provider for assessment and treatment options. Will I have to wait with other patients?No - we utilize a virtual waiting room. For primary care appointments requiring a clinic visit, we've launched a new text messaging platform to create a virtual waiting room. This platform allows you to easily communicate directly with your clinic without stepping foot in the door. How it Works: You'll receive an automated appointment reminder via text message When you arrive, you'll reply to that message to notify the office you're there You'll receive a text message or phone call with instructions for registration and when to enter the building
Should I use virtual care?
You can arrange a virtual care directly with your provider by calling their office. UnityPoint continues to offer on demand urgent care services to any patient via your smartphone, tablet, or computer, 24/7/365. This unique virtual care option allows you to see a provider for minor illnesses such as ear infections, cold and flu, rashes, sore throats, headaches, allergies and more. When appropriate, a prescription will be sent to the pharmacy of your choice. The cost of a virtual urgent care visit is $39 or less depending on your insurance. To get started, simply create an account at unitypointvirtualcare.org, complete your medical history, and request an immediate visit day or night.