Reporting a Care Concern | UnityPoint Health - UnityPlace

Report A Care Concern

If at any time you have a concern or are dissatisfied with your care at UnityPoint Health - UnityPlace, please contact our Patient Advocate at 309-672-5529.  UnityPoint Health is committed to resolving care and safety issues in a timely manner and our Advocate program is dedicated to this purpose.  While we appreciate the opportunity to address your concern through our Advocate program first,  UnityPoint Health partners with regulatory agencies who may also be contacted with concerns as well, including IDPH at 1-800-252-4343 (TTY: 1-800-574-0466 and The Joint Commission.

Patient safety concerns can be reported to The Joint Commission:

  • At, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website

  • By fax to 630-792-5636

  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

If you believe your rights have been violated you have a right to contact the following advocacy organizations:

  • Illinois Office of the Inspector General (mental health services)- 

  • Illinois Department of Mental Health Inspector General's Office 1-800-368-1463 (901 Southwind Rd. Springfield, IL 62703)

  • IL Substance Use Prevention & Recovery (substance use services) Consumer Hotline (1-866-213-0548)