Patient Ratings and Comments About Our Survey
The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.
out of 5 (33 Ratings)
Need more people to be as patience with services as your staff.UnityPoint Clinic Patient
dr liu is unlike any other and will be hard to replace. he is a fabulous dr. he explains things so you can understand and takes time with you and not push you through . he makes sure you understands everything and if you have questions to ask themUnityPoint Clinic Patient
Dr. Lui always takes time to listen and bounce back ideas about MS medications as well as solutions for some of the pain and spasticity issues that I've been having. ideas such as physical therapy the importance of exercise, continuing a good diet, and continuing to check in with him so that he can monitor my health. I feel that I can trust him to explain even embarrassing health concerns and he always meets me with a non-judgemental approach that leaves me feeling empowered with my health.UnityPoint Clinic Patient
Dr. Lui always shows a personal interest in th way I choose to manage my MS. He asks why I don't take the common pharmaceutical protocol, I explain he reminds me that this choice could make my condition worse, but not necessarily. He is positive & operate dietary/lifestyle disease management.UnityPoint Clinic Patient
Have hearing loss. Need folks to speak a little louder.UnityPoint Clinic Patient