Contact A Patient Advocate

We are committed to meeting the needs of our patients and their loved ones. If at any time you have a concern or dissatisfaction with the care received you are encouraged to discuss this with the staff providing care and/or the manager of that area. If your concern is not resolved, please contact our Patient Advocate at 309-672-5529.  You will receive a response within 24 hours after your call is received. You may also contact Customer Relations at 309-671-8209. You or your designated representative has the right to make a written or verbal request asking that UnityPoint Health formally review your concern or objection about the quality or appropriateness of patient care.

In addition to filing a grievance with the hospital, the patient or their designated representative has a right to report a complaint to Illinois Department of Public Health's Central Complaint Registry at 1-800-252-4343 or write them at:

Illinois Department of Public Health
Office of Health Care Regulation
525 W. Jefferson Street, 5th Floor
Springfield, IL 62761-0001

Or:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Fax: 630-792-5636
Click here to Email

This Joint Commission contact information is applicable for UnityPoint Health , UnityPoint at Home, and UnityPoint Clinic issues. It's not applicable for Proctor First Care or Proctor Health Systems issues.

Additionally, the Patient Advocate's office 309-672-5529 appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.