Contact A Patient Advocate
We are committed to meeting the needs of our patients and their loved ones. If at any time you have a concern or dissatisfaction with the care received you are encouraged to discuss this with the staff providing care and/or the manager of that area. If your concern is not resolved, please contact our Patient Advocate at 309-672-5529. You will receive a response within 24 hours after your call is received. You may also contact Customer Relations at 309-671-8209. You or your designated representative has the right to make a written or verbal request asking that UnityPoint Health formally review your concern or objection about the quality or appropriateness of patient care.
In addition to filing a grievance with the hospital, the patient or their designated representative has a right to report a complaint to Illinois Department of Public Health's Central Complaint Registry at 1-800-252-4343 or write them at:
Illinois Department of Public Health
Office of Health Care Regulation
525 W. Jefferson Street, 5th Floor
Springfield, IL 62761-0001
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Click here to Email
This Joint Commission contact information is applicable for UnityPoint Health , UnityPoint at Home, and UnityPoint Clinic issues. It's not applicable for Proctor First Care or Proctor Health Systems issues.
Additionally, the Patient Advocate's office 309-672-5529 appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.