Billing Information & Questions | UnityPoint Clinic

Billing

If you have a question about your bill or the status of your account, please call the UnityPoint Clinic billing office at (309) 672-4809 or 1-888-772-5351.

Thank you for choosing UnityPoint Clinic as your healthcare provider. We are committed to delivering outstanding healthcare. Period. We are sure you understand that payment for this healthcare is your responsibility. The following is a statement of our payment policy. This payment policy applies to all services provided by UnityPoint Clinic regardless of the location.

All patients are expected to complete or update a patient information and a financial responsibility form at each visit. Proper identification and a valid insurance card if applicable, are required to be presented for copying at each visit. Failure to provide correct information at the time of your visit may result in a delay in care and responsibility for the cost of the entire visit.

For our Patients with Medical Insurance Benefits:

The providers of UnityPoint Clinic participate in most major health plans. We have contracts with many area employers, HMOs, PPOs, insurance companies and government agencies including Medicare and Public Aid. Our business office will submit a claim for any services rendered to a patient who is a member of one of these plans. It is the patient's responsibility to provide all necessary insurance information and complete any required forms before leaving the office. If you have a secondary payer, we will automatically file a claim with them, too. After 60 days any remaining balance may become your responsibility whether or not your insurance company has made payment.

If a patient is a member of an insurance plan with which we do not participate, our office will also file a claim on the patient's behalf; however, the patient is expected to make payment in full at the time of service. Please contact your insurance company with any questions about your insurance coverage.

We cannot waive co-payment, deductibles or co-insurance amounts defined as patient responsibility under the terms of our contract with the various health plans. Co-payments, deductibles, co-insurances and payment of non-covered services are due at the time of the office visit. Please be ready to make payment on the day you visit the office.

For our Patients with no Medical Insurance Benefits:

If you do not have group or individual medical insurance, payment for all professional services is expected at the time of your visit.   We will offer a 20% timely payment discount. Partial payments or payments made after the date of service are not subject to the timely payment discount.

Please let us know if you are having difficulty paying your account. We may be able to help by setting up a payment plan based on your financial condition. UnityPoint Clinic has a charity care program that may provide uninsured patients with reduced fees for medical services. Call (309) 672-4809 or 1-888-772-5351 for an application and/or help in determining if you are eligible for this program.

Methods of Payment

Cash, personal check, Visa, MasterCard or Discover are accepted methods of payment by UnityPoint Clinic for professional services. Please be aware that UnityPoint Clinic will add a service fee of up to $25 for all returned checks.

Past Due Accounts

All patient-responsible balances that remain delinquent after 120 days, with no response to our repeated requests for payment, may be referred to a collection agency. Once an account is turned over to the collection agency, the patient or responsible party will have to settle the debt with the agency. Please be aware that if a balance remains unpaid, you and/or your immediate family members may be discharged from UnityPoint Clinic. If this is to occur, you will be notified by regular and certified mail that you have 30 days to find alternative medical care. During that 30-day period, our providers will only be able to treat you on an emergency basis.

Thank you for understanding our payment policy. If you have any questions regarding your bill or the status of your account, please call the UnityPoint Clinic billing office at (309) 672-4809 or 1-888-772-5351.