Q: Can I find out what UnityPoint at Home charges for a product or service I'm planning to use?
A: Call the Customer Service department at (608) 417-3700 or 1-800-236-1052 to request a price for a UnityPoint at Home product or service.
Q: Where can I pay my UnityPoint at Home bill in full?
A: There are three ways to pay your bill. We accept cash, check and credit card (Visa and MasterCard).
Q: I gave my insurance information to the person who served me. Why am I being billed?
A: There are two possible reasons. First, you may be getting a bill for the balances not paid by your insurance provider. Second, the amount you're being billed may be your deductible, co-insurance and/or charges not covered by your insurance. We are notified of your deductibles and co-insurance after we submit your claim to your insurance provider.
Q: I received my Explanation of Benefits from my insurance company last week saying they paid my bill. Today, I received a bill from UnityPoint at Home that doesn't reflect my insurance company's payment. Why?
A: The reason you received our bill after your insurance provider has paid the balance is likely because the payment and bill crossed in the mail. An insurance provider may mark a claim as "paid" in their records when they still need to print out the check and mail it. It also takes us a day or two to process each payment.
Q: I have questions about Medicare. Where can I find answers?
A: The Medicare Website has a list of Frequently Asked Questions related to Medicare. Nursing agency patients should visit Medicare's website. If you still have questions, please call our staff at (608) 417-3700 or (800) 236-1052.
Q: I received a service several months ago. Why am I just now receiving my bill?
A: Your balance is due once your insurance company makes payment. Insurance companies sometimes require additional information to determine if another insurance company is responsible for the charges. This will cause your bill to be delayed.