Emergency Department

202 S. Park St.
Madison, WI 53715

6 min Average
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Updates, Closings & Restrictions


UnityPoint Health – Meriter Visitor Restrictions, Closing and Postponements

Safety is our number one priority, so as the number of COVID-19 cases change in our community, it may be necessary for us to adjust our guidelines. Please know that all of the restrictions below are subject to change. 

Masking Requirements

Masks are universally required for everyone age 2 and up at all UnityPoint Health – Meriter facilities.

Thank you for your patience and continued commitment to protecting our vulnerable populations most at risk of complications from COVID-19.

Barrier Face Mask

Visitors Restrictions - Meriter Hospital

All routine visiting at the hospitals and clinics will be restricted until the transmission of COVID-19 is no longer a threat to our patients, staff and community. The following restrictions are effective as of March 8, 2021 based on ongoing evaluation of community COVID-19 conditions. 
  • All Adult Patients (including the Emergency Room, Surgery, Psychiatry and Procedures) – One (1) support person per day.

  • Pediatric Patients (including NICU and Emergency Room) – Two (2) support persons per day.

  • Birth & Newborn Services (Triage, Labor and Delivery, Antepartum, Family Center and Perinatal Clinic) – One (1) support person per day.

  • COVID-19 Positive and/or Patients being Treated for COVID-19 – No support persons.

  • Patients Approaching End-of-Life (including COVID-19 Positive Patients) – No more than three visitors allowed at any one time, in coordination with nursing team.

  • While exceptions are rare, we will work collaboratively with patients to provide reasonable accommodation to support disability-related needs.

  • Clergy, doulas, out-of-hospital midwives and interpreters are considered vital parts of our patients' care team and will be permitted in addition to any patient support person. 

Visitor Restrictions - UnityPoint Health-Meriter Facilities (Non-Hospital)

The following restrictions are effective as of March 8, 2021 based on ongoing evaluation of community COVID-19 conditions.

UnityPoint Health - Meriter Primary & Specialty Care Clinics

  • Adults may attend appointments with up to one (1) support person. Know that the support person will need to accompany the patient throughout the appointment and cannot wait in the waiting room.
  • Pediatric patients (under age 18) may attend appointments with no more than two (2) healthy parents/guardians. No siblings are permitted. An exception will be made for siblings 1 year old or younger who need to be breastfed. Know that parents/guardians will need to accompany the patient throughout the appointment and cannot wait in the waiting room.

Child & Adolescent Psychiatry:

  • Two (2) support persons per day.

Therapy Clinics:

  • Adults may attend their appointments with up to one (1) support person. Know that the support person will need to accompany the patient throughout the appointment and cannot wait in the waiting room.

  • Pediatric patients (under age 18) may attend appointments with no more than two healthy parents/guardians. No siblings are permitted. An exception will be made for siblings 1 year old or younger who need to be breastfed. Know that parents/guardians will need to accompany the patient throughout the appointment and cannot wait in the waiting room.

NewStart:

  • Adults may attend their appointments with up to one (1) support person. Know that the support person will need to accompany the patient throughout the appointment and cannot wait in the waiting room.

Virtual Visiting

We know that it's vital to our patients' health and wellbeing to see loved ones during their stay. Due to COVID-19, Meriter currently has visitor restrictions in place that in most cases, will not allow friends and family to visit in-person. But, that doesn't mean you can't connect! Many phones, tablets and computers have free and easy ways to communicate via video, voice or text. Visit here for tips on virtual visiting options. 

Meriter Hospital Visitor/Support Person Guidelines

We are committed to keeping our patients, visitors, and employees as safe as possible. You must follow these safety rules to protect yourself and others:

  • All hospital visitors will be screened for symptoms upon entry to the hospital. Those who do not pass the screening will not be allowed to visit/provide support in our facilities.

  • Children under the age of 16 will not be allowed unless they are visiting a patient at the end-of-life and accompanied by an adult. 

  • Cover your nose and mouth with a barrier mask at all times. If you do not have a barrier mask, one will be provided to you.

  • Stay in the patient's room during your visit, and use the nearest public restroom when needed.

  • Keep the same visitors daily within our visiting hours of 8 a.m. to 9 p.m. All visitors must leave the hospital at 9 p.m. Exceptions may occur within Birthing Center and NICU only.

- Adult Psychiatry has limited visiting hours between the hours of 11:45 a.m. and 8:00 p.m. 
  • Do not gather in public spaces. Maintain social distancing (at least 6 feet away from others) even when wearing a face covering. No more the three (3) people may ride in an elevator at one time.

  • Wash your hand frequently. Use hand sanitizing gel when entering and exiting the building and patient rooms.

  • It is strongly encouraged that you obtain and consume any food or drink outside our facility to ensure compliance with face covering requirements. Follow unit guidelines for food and drink in the Birthing Center and NICU.

Clinic & Therapies Visitor/Support Person Guidelines

  • Patients and visitors are required to wear a barrier mask at all times. If you do not have a barrier mask, one will be provided to you.

  • Children under the age of 16 will not be allowed. An exception will be made for siblings under 1 year old who need to be breastfed by a patient. If the patient is breastfeeding, staff may require a support person to be present to care for the baby.

  • Support persons will be screened for COVID symptoms upon entry. Those who do not pass the screening will not be allowed to provide support in our facilities.

  • All individuals are expected to respect social distancing (maintaining at least 6-feet away from others) even when wearing a face covering.

  • An accompanying support person is not allowed to wait alone in the waiting room during the patient's visit, as the waiting room is reserved only for patients. The support person must always accompany the patient throughout their appointment. If this is not possible (e.g., patient requests privacy), the support person will be asked to wait in their car.

  • Patients are always welcome to have someone accompany them by phone or other electronic device.

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now limiting visitors is in the best interest of our patients and staff.

Gift Shop

The hospital Gift Shop has reopened and has new hours of operation:

  • Monday - Friday: 10AM - 5PM 

  • Saturday: 10AM - 3PM 

Masking and hand sanitizing are required and social distancing must be maintained. The Gift Shop will continue to offer online orders, front door pick up and deliveries within the hospital.

Meetings, Trainings, Classes & Events

For questions about specific classes, support groups and events, visit the listings in our Classes and Events section.

All community group meetings that take place at Meriter hospital, McConnell Hall, Meriter Business Center, Meriter Arbor Gate Buildings and all other Meriter properties for meetings, trainings etc., effectively immediately. This topic will be re-evaluated over time.


Thank you for your cooperation. This page will update as changes evolve.