How to Use the MyUnityPoint (My Chart) Patient Website

What is My UnityPoint

MyUnityPoint is a patient website where you can send and receive information from your clinic or providers, view information from your medical chart and send a secure message to your healthcare providers. MyUnityPoint can be used for many convenient day-to- day actions with your clinic and providers.

From your computer, tablet or smartphone, MyUnityPoint users can:

  • Review personal medical history such as your vitals and immunizations
  • Request appointments with your healthcare providers
  • See test results
  • Refill prescriptions
  • Read messages from your care team
  • Review your health summary

How do I get access to MyUnityPoint?

  • Anyone who is at least 18 years of age and is a patient of UnityPoint Health or UnityPoint Clinic can register to use the service. It just takes five minutes to sign up, and your account may be activated within 3 days.
  • Ask the staff at your clinic for an activation code. You may either register in the clinic or at home. The following steps below are for users registering at home.
  • To register to use the site for the first time, log in to MyUnityPoint at chart.myunitypoint.org and under the "New User?" box on the right side, select "Sign Up Now."
    • Enter your activation code at the top, and then provide the last 4 digits of your social security number and your date of birth.
    • On the following screens, choose a user name and password, security question, an e-mail address for notifications, and then agree with the Terms and Conditions for website use.
    • When you finish, you will automatically be logged into your new MyUnityPoint account.
  • If you do not have an activation code from your clinic or hospital visit, click on the "Click here to register" box at the top of the Sign Up Now page. Complete the form and submit it.
  • You'll receive an activation code in your e-mail account within 1-3 days. After receiving it, log in again and return to the "Sign Up Now" page to complete the registration steps above.

The MyUnityPoint Home Page

  • After logging in to MyUnityPoint, you will see several "quick task" links in the center of the screen, as well as other section tabs across the screen from left to right.
  • From the home page, you can quickly send messages to your providers, view your healthcare summary, or request records.
  • You can also see alerts, test results, and view messages or instructions from your provider.

Sending a Message to Your Healthcare Providers

  • Send a secure message to your clinic by either:
    • Clicking on the Send Message quick button on the home page, or
    • Select the "Messaging" tab near the top of the screen, and then select "Message Your Care Team" in the drop down box.
  • The MyUnityPoint message feature has a list of all of your UnityPoint Health healthcare providers. When sending a message, you first need to select which provider and office the message will be sent to by using the drop down box.
  • In "Subject," select a subject type from the options in the drop down box.
  • Enter your message in the text box.
  • Click "send" to send your message.
  • You will receive a confirmation that your message has been sent.

Your Visits

In the top "Visits" tab section, you may request an appointment time, view your already scheduled future appointments, or review your visit histories from either clinic visits or hospital admissions.

  • To request a new appointment, select "Visits" in the top tab, and then select "Request an Appt" in the drop-down box.
  • Select the provider you wish to see from the drop down box.
  • Select a reason for your visit from the drop down box.
  • Indicate a date range for your visit using the fill-in boxes or calendars.
  • Check all preferred times of day for your visit.
  • If you like, add a message to provide additional information about your visit to your care team.
  • Click on "Send" to send your message.
  • A confirmation message will appear indicating your message has been sent.

Your Medical Records

From the "My Medical Record" tab, you can see your test results, health summary, current health issues, medications, allergies, medical history and immunizations. You may also download your health records. See the information below about each of the drop down box options for this section.

Test Results

You can see your lab or procedure results by selecting "Test Results" in the drop down box.

If you are not able to see all of your results, there may be a link or button to help you get additional results.

Click on a specific result to see more detailed information about the test.

Results of some types of tests may not display immediately. If you have questions about a test result, either call your provider or send them a secure message.

Health Summary

Select "Health Summary" to see an overview of all of your information in this section.

Information found in the health summary comes from documentation in your chart. Health issues that appear in your list come from your active "problem list" in your clinic record. The Health Issues list does not include healthcare problems that have been resolved.

Scroll through the page or click on the quick links to go directly to an individual section of the health summary, or follow the instructions below.

Medications / Medication Refills

Select "Medications" to see a list of your medications.

The medication list may not reflect changes made at your last clinic or hospital visit.

Step 1: Choose the prescription you want to refill.

  • A window showing your current list of medications will appear with a check box next to each.
  • If the prescription you want to refill is not on this list, select "other".
  • A comment box will open up for you to put in the medication name and add any other details.
  • Click "continue" at the bottom of the screen.

Step 2: Verify or add pharmacy information.

  • Use the pharmacy drop down box to select the pharmacy you wish to send the refill request to.
  • Click on "Submit Request".
  • A confirmation message appears.
  • If the refill request requires approval from your healthcare provider, your notification message will note this.

Allergies

Select "Allergies" to see a list of your allergies.

Your listed allergies come directly from what has been documented in your medical record.

You may only view your allergies, you are not able to add or delete these directly. (If you wish to make changes in noted allergies, please bring this up at your next appointment or send your provider a secure message.)

Immunizations and Preventive Care

Select "Immunizations" to see a list of your immunizations.

Preventive care items list screenings or tests that are due. These items come from the health maintenance topics in your chart.

Administrative Information

This section has your contact information.

The easiest way to change this information is in the "Preferences" tab. See the information below.

Billing

Select "Account Summary" to view your current account or make a payment using online bill paying. (There is a link showing UnityPoint Health locations that are set up for online bill paying. All hospital locations are active, but payment for clinic visits is still not available for some regions.)

Use the "Make a Payment" button to make a payment for your account.

Select "Insurance Summary" to see your insurance information in our records.

Preferences

In the drop down box, select "Demographics," "Change Password," "Notifications" and "Other Preferences" to make changes to your personal information for the website and its features.

More

Use the drop down boxes to select either "Clinic Locations" or "Search for Providers" to find this information.

Features Summary

Remember, you can use MyUnityPoint to:

  1. Refill medications
  2. Ask your healthcare team a question
  3. Let your healthcare team know how you are feeling
  4. Let your healthcare team know if you are having side effects from any new medication
  5. Request a follow-up appointment

About Proxy Access

MyUnityPoint can provide access to your children's medical records. You may see health information for your children age 11 or younger, or for anyone age 12 and older that you have the legal right to make healthcare decisions for (legal documentation is required).

Follow the steps below to request Pediatric Proxy access.

  1. Go to www.myunitypoint.org
  2. Click on "Proxy Access"
  3. Scroll down to Pediatric Proxy Access and click on "e-Signature Authorization"
  4. Proxy access is a 2-step procedure. Begin by completing the e-Signature form including the required information in all of the fields noted with asterisks(*). Once the form is submitted, you will receive an e-mail from Adobe EchoSign which will require your electronic signature to complete the proxy request (note: you may need to check your "Junk Mail" folder).
  5. When you receive this e-mail from Adobe EchoSign, click on the link provided to sign the document.
  6. After you have signed the EchoSign document, UnityPoint Health/UnityPoint Clinic staff will verify and approve your request.
  7. Within 10 days, you will receive a notification e-mail from MyUnityPoint with instructions and a link to complete a final step to establish the account.
  8. Once the access is established, you will be able to use the same MyUnityPoint features for your child's record as you can for your own record. An additional tab for the new user will appear on the right side tabs in your home screen.

More About Proxy Access for Children

  • You need to fill out a separate form for each of your children.
  • For patients 11 years of age or younger, the person requesting proxy access must be the parent or legal guardian.
  • Once the patient reaches age 12, no new information is typically visible through MyUnityPoint. This is because certain types of medical information for 12-18 year olds is protected by state laws.
  • The proxy access for a patient whose MyUnityPoint account was established while they were a minor expires entirely when the patient turns 18.
  • Parents and legal guardians of patients under 18 can always request medical information directly from their child's health care provider.
  • If the person requesting proxy access can present a legal document that permits access to a patient's protected medical information, such as Durable Power of Attorney, the access will be granted regardless of the patient's age.

Technical Support for MyUnityPoint

If you have technical questions about the MyUnityPoint website, you may e-mail our support team at: MyUnityPointSupport@unitypoint.org or call (877) 224-4430 Monday through Friday 8 a.m.-5 p.m. CST.