Our Care

Commitment to Quality

Grundy County Memorial Hospital is committed to providing the highest quality care to you and your family in the comfortable environment of a small community hospital. The small town values of respect, hospitality, and friendliness are demonstrated by the personal care delivered by our associates to each patient and family we serve.

We adopt best medical and surgical practices to improve your care and recovery. We set high standards for performance in the areas of patient safety - and regularly share and celebrate employee success in meeting those goals. In addition, we recognize that good information helps you make good decisions about your health care. Our goal is to be transparent in sharing GCMH Quality measures with you. This information can help assure you that the hospital offers the highest levels of clinical excellence and help you as you make decisions concerning your medical care.

How We Measure Patient Experience

Grundy County Memorial Hospital values patient and family feedback. Patient experience surveys are mailed to patients after inpatient stays, surgery, outpatient visits, and emergency visits, using the services of Press Ganey, a national health care consulting firm. Survey results and written compliments are consistently shared with all hospital associates. GCMH continually looks for opportunities to improve our patients' experience. By constantly monitoring patient feedback, our Performance Improvement team is able to review the results and prioritize ways to improve our patients' hospital stay or outpatient visit.

In addition, all acute care hospitals throughout the United States participate in a patient survey process created by the Centers for Medicare and Medicaid Services (CMS). This HCAHPS survey (Hospital Consumer Assessment of Healthcare Providers and Systems) measures patients' evaluations of their hospital care.

GCMH results are available at www.hospitalcompare.hhs.gov. The most recent quality measures for GCMH may be found here. Eligible adult patients are surveyed after hospital discharge and the results displayed represent four consecutive calendar quarters. Unfortunately, there is a time lag of the CMS published HCAHPS survey results but GCMH is dedicated to making all information available to our patients. Below is a description of each question that patients are asked after they are discharged:

Patient Care Activities Evaluated 

Explanation of this Care

 Communication with Nurses  Patients rate nurses on how well they treat patients with courtesy and respect, and how often they listen carefully and explain things in a way that can be understood.
 Communication with Doctors  Patients rate their doctor on how well they treat patients with courtesy and respect, and whether they listen carefully and explain things in a way that can be understood.
 Communication about Medications  Patients score hospital staff on how often they explain what medications are used, the reason for the medication, and possible side effects of new medications.
 Responsiveness of Staff  Patient rate hospital staff on responses to the call button, how often patients received help when they wanted it, and how often patients received prompt help getting to the bathroom or in using a bedpan.
 Cleanliness of Hospital Environment  Patients rate the hospital on how often the patients' rooms and bathrooms were kept clean.
 Quietness of Hospital Environment  Patients score staff on how often the area around the patients' rooms was quiet at night.


Questions about GCMH survey results may be directed to Quality Manager Beth Johanns, RN BSN MSN, bethjohanns@unitypoint.org