Reserve Your Spot
Sick of the waiting room? Reserve your spot online.
When you're sick, you want the comfort of appointments on your schedule. With the convenience to reserve your spot online for UnityPoint Clinic Urgent Care - West in Dubuque, you can find the relief you need at a time that's best for you.
Reserving your spot online allows you to wait on your terms, wherever that may be, instead of wondering when you can be seen. After submitting the secure online form, you will receive confirmation of your reservation and a text message about your upcoming urgent care visit.
It's time to say goodbye to waiting and wondering when you can be seen. Choose your time and reserve your spot online.
Frequently Asked Questions
What is online check in?
UnityPoint Clinic offers online self-scheduling to give you an estimated time of when you can be seen. This can result in less time spent in the waiting room, because you can arrive at the clinic closer to the time when a provider is able to see you.
What are the benefits of checking in online?
Checking in online allows patients to schedule a time that works best for them. This means you can spend your time going about your day or relax in the comfort of your home or office, instead of sitting in the waiting room. Additionally, most patients will spend less time in the waiting room after arriving at the clinic.
When should I use the Reserve Your Spot tool?
The Reserve Your Spot tool is meant for any type of acute illness that you would typically go to urgent care for. If you are experiencing an emergency, please dial 911. It is also not meant for chronic issues or preventive care that you should be seeing your primary care provider for. Note: This online scheduling tool is also not available for scheduling COVID-19 vaccines at Urgent Care - West. To schedule a COVID-19 vaccine, please call Urgent Care - West at (563) 589-4960.
What happens after I reserve my spot?
You will get a text message at least 15 minutes (or longer if you choose) prior to when you should arrive at the clinic. You will be asked to confirm your reservation when you arrive.
Do I need to check in when I arrive?
Yes. This lets our staff know that you are at the clinic and ready to be seen. Please have your insurance information with you.
Is it a scheduled appointment?
No. Reserving your spot online is meant to give you an estimated time for when you can be seen and reduce the time spent in the waiting room at the clinic.
Will I be seen at the time I sign up for?
The specific time you sign up for is only an estimate. Many factors affect when you will actually be seen, including the number of patients in the clinic and the varying degrees of illnesses.
What happens if I'm late?
There is a 15-minute grace period. If you are later than that time frame, you may lose your spot in line and will be considered a walk-in patient instead.
Where do I reserve my spot online?
To reserve your spot online, click here.
Can I use the Reserve Your Spot tool if I don't have insurance? What about Medicare or Medicaid?
Reserve Your Spot is a free tool for anyone. It does not matter what insurance you have or if you don't have any. If your insurance requires a prior authorization, we recommend working with your insurance company regarding any possible requirements before reserving your spot online.
What if I make a reservation and start feeling a lot worse?
If you are feeling worse, DO NOT wait for your reservation. If it's a medical emergency, call 911 or go to the nearest emergency department immediately.
I don't need to go to Urgent Care anymore. How do I cancel my reservation?
Call UnityPoint Clinic Urgent Care - West at (563) 589-4960 and tell them that you are canceling your online reservation.
I made a reservation, but now I cannot get there on time. Can I adjust my time?
Simply go online and make a new reservation. The system will automatically cancel your old one.