Urgent Care Online Check In FAQ | UnityPoint Health

UnityPoint Clinic Urgent Care - Altoona

05 Patients
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UnityPoint Clinic Urgent Care - Ingersoll

00 Patients
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Urgent Care - Ankeny

04 Patients
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Urgent Care - Lakeview

08 Patients
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Urgent Care - Merle Hay

04 Patients
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Urgent Care - Southglen

05 Patients
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Urgent Care - Urbandale

04 Patients
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Frequently Asked Questions

What is online check-in?

Checking in online gives an estimated time for when you can be seen and allows you to schedule a time that works best for you. This can result in less time spent in the waiting room because you can arrive at the clinic closer to the time when a provider is available to see you.

When should I use online check-in?

Online check-in is meant for any type of acute illness that you would typically go to urgent care for. It is not meant for chronic issues or preventative care that should be managed by your primary care provider. If you are experiencing an emergency, please dial 911.

What happens after I check in online?

You will receive a text message at least 15 minutes (or longer if you choose) prior to when you should arrive at the clinic.

Do I need to check in when I arrive?

Yes. This lets our staff know that you are at the clinic and ready to be seen. Please have insurance information with you.

Is it a scheduled appointment?

No. Checking in online is meant to give an estimated time for when you can be seen and heavily reduce the time spent in the waiting room at the clinic. 

Will I be seen at the time I sign up for?

The specific time you sign up for is only an estimate. Many factors affect when you will actually be seen including the number of patients in the clinic and the varying degrees of illnesses.

Can I be seen without checking in online?

Yes. Walk-in patients are still welcome, but you will be asked to sign up for an available time upon arriving at the clinic, similar to the online check-in process.

Where do I check in online?