Urgent Care Online Check In FAQ | UnityPoint Health

UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

00 Patients
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UnityPoint Clinic - Express (Waukee)

950 E. Hickman Road
Waukee, Iowa 50263

00 Patients
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UnityPoint Clinic Adult Respiratory Illness

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

00 Patients
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UnityPoint Clinic Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

Closed Patients
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Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

01 Patients
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Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

00 Patients
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Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

Closed Patients
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Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

00 Patients
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Urgent Care - Urbandale

2901 86th Street
Urbandale, Iowa 50322

Closed Patients
Waiting Now

Frequently Asked Questions

What is online check-in?

Checking in online gives an estimated time for when you can be seen and allows you to schedule a time that works best for you. This can result in less time spent in the waiting room because you can arrive at the clinic closer to the time when a provider is available to see you.

When should I use online check-in?

Online check-in is meant for any type of acute illness that you would typically go to urgent care for. It is not meant for chronic issues or preventative care that should be managed by your primary care provider. If you are experiencing an emergency, please dial 911.

What happens after I check in online?

You will receive a text message at least 15 minutes (or longer if you choose) prior to when you should arrive at the clinic.

Do I need to check in when I arrive?

Yes. This lets our staff know that you are at the clinic and ready to be seen. Please have insurance information with you.

Is it a scheduled appointment?

No. Checking in online is meant to give an estimated time for when you can be seen and heavily reduce the time spent in the waiting room at the clinic. 

Will I be seen at the time I sign up for?

The specific time you sign up for is only an estimate. Many factors affect when you will actually be seen including the number of patients in the clinic and the varying degrees of illnesses.

Can I be seen without checking in online?

Yes. Walk-in patients are still welcome, but you will be asked to sign up for an available time upon arriving at the clinic, similar to the online check-in process.

Where do I check in online?