Where to Go for Care During COVID-19
You might have questions about how to get the care you need during the COVID-19 pandemic. In order to protect yourself and others, it's important to make informed choices.
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Beginning May 6, 2020, UnityPoint Health will test all patients admitted to our hospitals for COVID-19. This includes planned admissions and transfers of all ages who have not been tested for COVID-19 in the prior 72 hours.
Please Call Ahead Before Any Visit & Wear a Mask or Face Covering
To reduce community spread of COVID-19, we're asking all patients to please call ahead before visiting a clinic. If you have an appointment at a UnityPoint Health location, please wear a mask or face covering except for children under two years old, anyone who has trouble breathing, is unconscious, incapacitated or unable to remove the mask without assistance.
If you have a medical emergency, please call 911.
We've made a few changes, so be sure to check clinic closings and restrictions before calling.
Care for COVID-19 Exposure or Symptoms
If you believe you have developed symptoms including fever, cough and/or difficulty breathing, and you have had contact with a person with COVID-19, we encourage you to call your primary care provider. Proper screening will be done over the phone. Please call your provider as a first step.
If you do not have a primary care provider, please call 2-1-1 or (515) 323-5680 to be properly assessed for potential COVID-19 symptoms that include fever, cough and/or difficulty breathing and you will be advised on next steps. An appointment is required to visit the Adult & Pediatric Respiratory Illness Clinic. These precautions are important for your safety.
Care and Treatment Options for Everything Else
Quick Links to the Care You Need. Your Place or Ours.
Virtual Urgent Care
Primary Care and Pediatric Options
If you need treatment for something other than COVID-19, we've got your back. Take advantage of Virtual Urgent Care, or find a walk-in clinic near you.
You can get the care you need at one of our walk-in care locations. Simply call ahead to one of the urgent care or UnityPoint Clinic - Express locations listed below. We've made some changes, so check our clinic closings and restrictions before you go.
Virtual Urgent Care
See a doctor anytime, anywhere from a computer, smartphone or tablet with UnityPoint Health Virtual Care. The cost of an Urgent Care visit is $39 or less, depending on your insurance. This service provides treatment for conditions like sinus infections, rashes, urinary tract infections, allergies and other illnesses. If your provider writes a prescription, it's automatically sent to the pharmacy of your choice.
Start Your Virtual Visit
Primary Care & Pediatric Options
We've expanded our primary care and pediatric services at select clinics to include scheduled visits over the phone or by video. We've also launched a new texting platform which creates a virtual waiting room for appointments that require a clinic visit.
If you have a non-urgent health concern and would like to talk to your primary care provider, please call your clinic during normal business hours to see if a video or telephone visit can be scheduled.
To learn more, view our Primary Care During COVID-19 page.
Still Not Sure What to Do?
If you still aren't sure where to go for care, or if you have other questions, you can always call your primary care clinic, or message your doctor directly with the MyUnityPoint patient portal.
If you don't have a primary care doctor, our MyNurse hotline stands ready to help answer your questions. MyUnityPoint Nurse is staffed 24 hours a day, 7 days a week. Call (800) 424-3258 to be connected right now.
If you're experiencing a mental health crisis, UnityPoint Health – Behavioral Health Urgent Care is open 7 days a week from 10 a.m. to 8 p.m. The new behavioral health urgent care clinic in central Iowa provides services to individuals who are needing mental health services, psychiatric evaluation and assessment, addiction medicine, crisis services and community resources. Both pediatric and adult patients can be seen at Urgent Care. Patients under 18 years of age must have a parent or guardian with them.
Patients are advised to utilize the Emergency Room instead of the Urgent Care Clinic if they are needing immediate medical attention (i.e. open or fresh wounds), are a minor who does not have a guardian to sign a consent to treat, demonstrating aggressive behavior or having a crisis outside of the hours listed above. For all other behavioral health, psychiatric and addiction related care, patients should access the new Behavioral Health Urgent Care.
If you or a loved one are considering taking actions related to ending one's own life, exhibit behaviors or actions that could lead to self-harm, overdose, or danger to yourself or others, this is considered an emergency. Please dial 9-1-1.
Our Outpatient Therapy locations are offering in-person and virtual visits to continue to achieve optimal physical functioning. Please contact your outpatient therapy location for more details on clinic visits. Existing and new patients can request an appointment online today.
Our Emergency Department is working to minimize patients' face-to-face contact with non-clinical team members, including our patient registration personnel. If you come to the ED at this time, registration will be conducted remotely using your cell phone. We have alternative options for patients without a cell phone.