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UnityPoint Clinic - Express (Ankeny)

1055 Southwest Oralabor Road
Ankeny, IA 50023

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UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Pkwy
West Des Moines, IA 50266

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UnityPoint Clinic - Express (Waukee)

950 E Hickman Rd
Waukee, IA 50263

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UnityPoint Clinic Family Medicine | Urgent Care - Lakeview

6000 University Avenue
West Des Moines, IA 50266

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UnityPoint Clinic Urgent Care - Altoona

2720 8th Street Southwest
Altoona, IA 50009

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UnityPoint Clinic Urgent Care - Ankeny Medical Park

3625 North Ankeny Boulevard
Ankeny, IA 50023

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UnityPoint Clinic Urgent Care - Ingersoll

2103 Ingersoll Avenue
Des Moines, IA 50312

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UnityPoint Clinic Urgent Care - Merle Hay

4020 Merle Hay Road
Des Moines, IA 50310

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UnityPoint Clinic Urgent Care - Southglen

6520 Southeast 14th Street
Des Moines, IA 50320

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UnityPoint Clinic Urgent Care - Urbandale

5200 NW 100th Street
Urbandale, IA 50322

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Updates, Closings & Restrictions


Hospital Visitor Restrictions

Updated May 18, 2021

As COVID-19 numbers continue to go down and vaccine distribution is occurring throughout our communities, we will adjust our visitor policy accordingly. Patients and visitors are required to wear a mask at all UnityPoint Health – Des Moines hospitals.

Visitor Policy

Beginning May 18, 2021, hospitalized patients will be allowed to have two visitors with them at a time, between 7 a.m. and 8 p.m. These visitors will be able to rotate with other visitors during the day and throughout the patient's stay. Visitors are in addition to a designated caregiver. 

These new guidelines do not impact the current guidelines for Blank Children's Hospital, maternity services or end-of-life situations. Exceptions may be made if there are extenuating circumstances.

Here is an overview of the updated visitor guidelines:

  • Expanded visiting hours from 7 a.m. to 8 p.m. Exclusion: visitors with pre-procedure patients can arrive with the patient at their arrival time.
  • Two visitors per patient are allowed at a time.
  • Visitors must be at least 16 years old unless authorized by unit manager.
  • Visitors will be required to check in at the hospital entrance and receive a "visitor" sticker or wrist band that must be worn while in the hospital. Visitors are asked to check out when they leave.
  • Visitors must wear a mask the entire time they are in the hospital, including in the patient room. They must practice hand hygiene and social distancing, and stay home if they do not feel well.
  • A visitor is different than the designated caregiver, who can be with the patient 24 hours a day, 7 days a week and is necessary to the patient's care. Examples of this would be parents/guardians of a minor or someone that is able to advocate care needs of a dementia patient.
  • Visitors and designated caregivers are allowed to go to the cafeteria unless visiting a patient with suspected or confirmed COVID-19.

Designated Caregiver Guidelines

A designated caregiver(s) will be allowed in the following circumstances: 

  • A patient is imminently dying: Two caregivers will be allowed at a time; caregivers may rotate at the discretion of the clinical care team. Visitors under the age of 16 may be allowed in this case, at the discretion of the clinical care team. 
  • The patient is being treated in an Emergency Department, Outpatient Areas, Clinics and/or Surgery: One designated caregiver is allowed.  
  • The patient is a minor under the age of 18 years: Up to two parents /designated caregivers/guardian at a time will be allowed in the patient's room to support the care of the patient. 
  • The patient is suffering from confusion or delirium: One designated caregiver will be allowed in the patient's room to support the care of the patient. 
  • In Maternity Services (Labor & Delivery, Postpartum): One designated caregiver/support person and one Doula /outside birth coach will be allowed in the patient's room to support the care of the patient.

Designated caregivers: 

  • Siblings under the age of 16 are not allowed. 
  • Must always remain in patient room as appropriate. 
  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose). 
  • Limit movement within the unit. 
  • May go to the cafeteria if the patient is not isolated due to suspected or confirmed COVID-19.

Visitor restrictions are subject to change as necessary 

Restricted Visitor Entrances

Please see changes to our entrances for each campus listed below. 

Iowa Methodist Medical Center/Blank Children's Hospital

  • Main Entrance located on the North side of Iowa Methodist Medical Center (entrance 2). Access to the Iowa Methodist Medical Center Main Entrance will be closed on Saturday and Sunday, effective June 13. 
  • Emergency Department Entrance is open 24/7.
  • Atrium Entrance from the Parking Ramp (entrance 5). Access to the Iowa Methodist Medical Center Parking Ramp and Atrium Entrance will be closed from 8 p.m. to 4:30 a.m., 7 days a week to further protect our team members. (Effective, Wednesday, May 13)
  • Powell 1 Entrance (entrance 6) is open 24/7.
  • Please note that all Medical Office Building Entrances will remain open for patients, visitors and employees to enter through.
  • See map for entrance locations.
Iowa Lutheran Hospital
  • Emergency Department Entrance
Methodist West Hospital
  • Emergency Department Entrance

Ankeny Medical Park Pharmacy Offers Curbside Delivery

Ankeny Medical Park Pharmacy will temporarily offer curbside delivery effective Monday, March 30, 2020. Patients will need to drive up to the north entrance, call the pharmacy at (515) 965-4680, and they will deliver prescriptions and over-the-counter items to the car. 

The pharmacy lobby will be closed to the public for the safety of our patients and employees. We will continue to deliver employee prescriptions to Iowa Lutheran Hospital, Methodist West Hospital and Iowa Methodist Medical Center.

UnityPoint Clinic Updates

We're asking all patients to wear a mask or face covering if you have an appointment at a UnityPoint Health location.

Clinic Restrictions

To protect our patients, families and health care workers, only designated caregivers are allowed.

Designated caregivers must be free of any signs of illness. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.  

Designated caregivers include, but are not limited to:

  • Parent/stepparent
  • Spouse/significant other
  • Other defined caregiver 

Designated caregivers:

  • 16 years of age and older
  • Siblings are not allowed
  • Always remain in patient room as appropriate
  • Limit movement within the facility and avoid common areas
  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)

Exceptions may be made at UnityPoint Clinic in certain situations and can be discussed with patient care teams.

Additional Information and Updates

Closings and Class Cancellations

  • Beyond Birth: The First Year Class
  • Birth and Baby Care Classes (childbirth education)
  • Breastfeeding Support Groups
  • EMPOWER: The salon will be closed until further notice. The boutique is available by appointment only. Call 515-241-4243 to schedule an appointment. 
  • Hannah Geneser Learning Center & Safety Store - closed until further notice. For assistance with your safety questions and safety product needs please call the Safety Store at 515-241-6706.
  • John Stoddard Cancer Center Support Groups (all groups)
  • Maternity Tours
  • Powell CDC Public Education
  • Stroke Club Meetings - suspended until further notice
  • Total Joint Class at Iowa Lutheran Hospital and Methodist West Hospital

Vendor Restrictions 

As of March 10, 2020, UnityPoint Health is restricting in-person, vendor visits for sales and marketing calls, routine business reviews, and any other non-critical meetings. Vendor visits required for direct patient care or business critical functions (ex: equipment repair) are permissible with the appropriate screening and precautions. This change is to reduce risk of exposure to patients, team members and vendors during the global outbreak of COVID-19. 

We will communicate accordingly when in-person vendor visits are reinstated. Thank you for your cooperation.

Giving Toys and Gifts to Child Life during COVID - 19

In response to the global outbreak of COVID-19, some changes have been made to our donation process.  If you are interested in donating toys and activities to children and families at Blank Children's, please check out our Amazon Registry for items that would be most helpful during this time.

In efforts to protect patients, families and staff, we are not currently accepting any face-to-face donations dropped off to the hospital. 

If you have questions or need assistance navigating the Amazon registry, please call 515-241-6152 or e-mail DM_childlifewishlist@unitypoint.org