COVID-19 Updates & Closings | UnityPoint Health Des Moines

UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

Closed Patients
Waiting Now

UnityPoint Clinic - Express (Waukee)

950 E. Hickman Road
Waukee, Iowa 50263

Closed Patients
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UnityPoint Clinic Adult Respiratory Illness

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

Closed Patients
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UnityPoint Clinic Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

Closed Patients
Waiting Now

Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

Closed Patients
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Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

Closed Patients
Waiting Now

Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

Closed Patients
Waiting Now

Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

Closed Patients
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Urgent Care - Urbandale

2901 86th Street
Urbandale, Iowa 50322

Closed Patients
Waiting Now

Updates, Closings & Restrictions

Please Call Ahead Before Any Visit & Wear a Mask or Face Covering

To reduce community spread of COVID-19, we're asking all patients to please call ahead before visiting a clinic. If you have an appointment at a UnityPoint Health location, please wear a mask or face covering except for children under two years old, anyone who has trouble breathing, is unconscious, incapacitated or unable to remove the mask without assistance.


Hospital Visitor Restrictions

To protect our patients, families and health care workers during the global outbreak of COVID-19 the following visitor restrictions are being implemented at all UnityPoint Health - Des Moines hospitals. This includes Iowa Methodist Medical Center, Iowa Lutheran Hospital, Blank Children's Hospital and Methodist West Hospital.

Effective Wednesday, March 25, visitors are NOT allowed unless the visitor is a designated caregiver and the patient falls into one of the following categories listed below: 

  • ED/Outpatient Areas/Clinics: One visitor
  • The patient is imminently dying: Two visitors are allowed. Nearing death is defined as death is imminent within 24 hours. (Updated as of 4/23)
  • The patient is a minor under 18. Two parents/designated caregivers will be allowed to be present in the room to support care of the patient. 
  • The patient is suffering from confusion or delirium. In this case one designated caregiver may be present to support the care of the patient. 
  • In Maternity Services (Labor & Delivery, Postpartum) one designated caregiver/support person will be allowed to be in the room to support the mother. Doulas and outside birth coaches will not be permitted.
  • Patient is having surgery: one visitor only through pre-surgical area, waiting rooms and through the duration of the patient's surgery and post-op course until discharged home.

Designated caregivers must be free of any signs of illness. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.  

Designated caregivers include, but are not limited to:
  • Parent/stepparent
  • Spouse/significant other
  • Other defined caregiver 
Designated caregivers:
  • 16 years of age and older
  • Siblings are not allowed
  • Always remain in patient room as appropriate
  • Limit movement within the facility and avoid common areas
  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)
Designated caregivers are required to wash hands with soap and water or use alcohol-based hand foam/gel upon entering and exiting patient's room. Team members will provide instructions if additional PPE is required. 

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients and staff.

Restricted Visitor Entrances

In an effort to further protect our team members and patients, UnityPoint Health – Des Moines will be redirecting all visitors to specific entrances on each of our campuses. This will go into effect Tuesday, March 17. Please see changes to our entrances for each campus listed below. 

Iowa Methodist Medical Center/Blank Children's Hospital

  • Main Entrance located on the North side of Iowa Methodist Medical Center (entrance 2)
  • Emergency Department Entrance
  • Atrium Entrance from the Parking Ramp (entrance 5). Access to the Iowa Methodist Medical Center Parking Ramp and Atrium Entrance will be closed from 8 p.m. to 4:30 a.m., 7 days a week to further protect our team members. (Effective, Wednesday, May 13)
  • Powell 1 Entrance (entrance 6)
  • Please note that all Medical Office Building Entrances will remain open for patients, visitors and employees to enter through.
  • See map for entrance locations.
Iowa Lutheran Hospital
  • Emergency Department Entrance
Methodist West Hospital
  • Emergency Department Entrance

Visitor restrictions are temporary and subject to change as necessary 

All caregivers are required to wash hands with soap and water or use alcohol-based hand foam/gel upon entering and exiting patient's room. We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients and staff. 

Delivery Guidelines for Patient Belongings and Personal Items

UnityPoint Health – Des Moines will be limiting the delivery of personal items to patients to the following times: between 10 a.m. and 5 p.m., Monday through Friday. No weekend delivery.

Based on where patients are hospitalized, deliveries must be made to:  

  • Methodist West Hospital Emergency Department
  • Iowa Lutheran Hospital Emergency Department 
  • Iowa Methodist Medical Center Main Entrance & Powell 1 Entrance

Items should be limited to small items that a patient might need during their stay and should be packaged in a bag, box or container. Packages should be small in order to facilitate the logistics of delivery. Items that are acceptable include, but are not limited to:

  • Items for personal care (eyeglasses, hearing aids/batteries, dentures, razor, toothbrush, CPAP machines)
  • Items for comfort (shoes or slippers, clothing items including underclothes) 
  • Items for entertainment and communication (small electronic devices and chargers, flowers, books, magazines, etc.) 
  • Food is acceptable and should be a single serving. We do not have the ability to manage leftovers and food cannot be stored in patient rooms. 

Ankeny Medical Park Pharmacy Offers Curbside Delivery

Ankeny Medical Park Pharmacy will temporarily offer curbside delivery effective Monday, March 30, 2020. Patients will need to drive up to the north entrance, call the pharmacy at (515) 965-4680, and they will deliver prescriptions and over-the-counter items to the car. 

The pharmacy lobby will be closed to the public for the safety of our patients and employees. We will continue to deliver employee prescriptions to Iowa Lutheran Hospital, Methodist West Hospital and Iowa Methodist Medical Center.

UnityPoint Clinic Updates

Visitor Restrictions

To protect our patients, families and health care workers during the global outbreak of COVID-19 the following visitor restrictions are being implemented at UnityPoint Clinic. Effective immediately the following temporary visitor restrictions will be implemented. Only designated caregivers allowed.

Designated caregivers must be free of any signs of illness. Individuals at high risk for severe disease (e.g., underlying cardiopulmonary disease, poorly controlled diabetes) should not visit.  

Designated caregivers include, but are not limited to:

  • Parent/stepparent
  • Spouse/significant other
  • Other defined caregiver 

Designated caregivers:

  • 16 years of age and older
  • Siblings are not allowed
  • Always remain in patient room as appropriate
  • Limit movement within the facility and avoid common areas
  • Free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)

Exceptions may be made at UnityPoint Clinic in certain situations and can be discussed with patient care teams.

Changes to Existing and Future Appointments for UnityPoint Clinic Central Iowa

UnityPoint Clinic is postponing non-essential appointments to protect our patients, families and health care workers during the global outbreak of COVID-19. Patients who are affected will be called in advance of their scheduled appointment and telephone or virtual options will be offered when appropriate. Clinic staff will be able to answer any questions or concerns. If you do not hear from us, please come to your scheduled appointment.

Changes to Clinics and Clinic Hours

  • UnityPoint Clinic Pediatrics - Lakeview will no longer offer weekend hours
  • UnityPoint Clinic Family Medicine - Ingersoll is temporarily relocated to UnityPoint Clinic Family Medicine - Merle Hay

Urgent Care and Walk-In Clinics Update

In an effort to best serve our patients and community, effective March 25, 2020, we have made the decision to consolidate our urgent care and walk-in locations. This will enable us to bring together our providers, team members and valuable supplies into fewer locations and work as efficiently as possible.

Clinics remaining OPEN are:

These locations will be closed until further notice.
  • UnityPoint Clinic Urgent Care - Merle Hay
  • UnityPoint Clinic Urgent Care - Altoona
  • UnityPoint Clinic Urgent Care - Urbandale
  • UnityPoint Clinic Urgent Care - Ingersoll (Currently Operating as Adult & Pediatric Respiratory Illness Clinic)

Additional Information and Updates

Closings and Cancellations

  • All Campus Hospital Gift Shops are closed until further notice. We are still taking online and phone orders. Shop online by clicking here or call 515-241-6193.
  • Beyond Birth: The First Year Class
  • Birth and Baby Care Classes (childbirth education) canceled through the end of June
  • Breastfeeding Support Groups
  • Cardiac and Pulmonary Rehab - suspended until further notice
  • EMPOWER: The salon will be closed until further notice. The boutique is available by appointment only. Call 515-241-4243 to schedule an appointment. 
  • Hannah Geneser Learning Center & Safety Store - closed until further notice. For assistance with your safety questions and safety product needs please call the Safety Store at 515-241-6706.
  • John Stoddard Cancer Center Support Groups (all groups)
  • Maternity Tours
  • Powell CDC Public Education
  • Stroke Club Meetings - suspended until further notice
  • The Not New Shop
  • Total Joint Class at Iowa Lutheran Hospital and Methodist West Hospital

Vendor Restrictions 

As of March 10, 2020, UnityPoint Health is restricting in-person, vendor visits for sales and marketing calls, routine business reviews, and any other non-critical meetings. Vendor visits required for direct patient care or business critical functions (ex: equipment repair) are permissible with the appropriate screening and precautions. This change is to reduce risk of exposure to patients, team members and vendors during the global outbreak of COVID-19. 

We will communicate accordingly when in-person vendor visits are reinstated. Thank you for your cooperation.

Giving Toys and Gifts to Child Life during COVID - 19

In response to the global outbreak of COVID-19, some changes have been made to our donation process.  If you are interested in donating toys and activities to children and families at Blank Children's, please check out our Amazon Registry for items that would be most helpful during this time.

In efforts to protect patients, families and staff, we are not currently accepting any face-to-face donations dropped off to the hospital. 

If you have questions or need assistance navigating the Amazon registry, please call 515-241-6152 or e-mail DM_childlifewishlist@unitypoint.org