COVID-19 (Coronavirus) Pandemic | Where to Go for Care

Where to Go for Care During COVID-19

You might have questions about how to get the care you need during the COVID-19 pandemic. In order to protect yourself and others, it's important to make informed choices.

Beginning May 6, 2020, UnityPoint Health will test all patients admitted to our hospitals for COVID-19. This includes planned admissions and transfers of all ages who have not been tested for COVID-19 in the prior 72 hours.

Please Call Ahead Before Any Visit & Wear a Mask or Face Covering

To reduce community spread of COVID-19, we're asking all patients to please call ahead before visiting a clinic. If you have an appointment at a UnityPoint Health location, please wear a mask or face covering except for children under two years old, anyone who has trouble breathing, is unconscious, incapacitated or unable to remove the mask without assistance.

If you have a medical emergency, please call 911.

Care for COVID-19 Exposure or Symptoms

If you have symptoms including fever, cough and/or difficulty breathing, and you have had contact with a person with COVID-19, please call ahead before visiting a medical facility. You'll go through an assessment over the phone, which will help protect others from possible exposure to the virus.

To find out Where to Go for Care, select the location nearest you:

Care Options for Everything Else

If you need treatment for something other than COVID-19, we've got your back. Take advantage of Virtual Urgent Care, our new Primary Care telehealth options, or find a Walk-In Clinic near you.

Scheduled Virtual Visits

Many of our clinics and outpatient departments are now scheduling virtual visits with our patients. If you have a non-urgent health concern, please call the clinic or outpatient department during normal business hours to see if a virtual visit can be scheduled. The clinic will help you get set up for your visit on your smartphone, tablet or computer. Once you have scheduled your visit, you can use our Mobile Setup Guide or Personal Computer Setup Guide.

Virtual Urgent Care

See a doctor anytime, anywhere from a computer, smartphone or tablet with UnityPoint Health Virtual Care. The cost of an Urgent Care visit is $39 or less, depending on your insurance. This service provides treatment for conditions like sinus infections, rashes, urinary tract infections, allergies and other illnesses. If your provider writes a prescription, it's automatically sent to the pharmacy of your choice.

Start Your Virtual Visit

Walk-In Clinics

Not interested in Virtual Urgent Care? You can get the care you need at one of our walk-in care locations. Simply call ahead to a clinic nearest you.

Primary Care & Pediatric Options

We've expanded our primary care and pediatric services at select clinics to include scheduled visits over the phone or by video. We've also launched a new texting platform which creates a virtual waiting room for appointments that require a clinic visit. 

If you have a non-urgent health concern and would like to talk to your primary care provider, please call your clinic during normal business hours to see if a video or telephone visit can be scheduled. 

To learn more, view our Primary Care During COVID-19 page.

Still Not Sure What to Do?

If you still aren't sure where to go for care, or if you have other questions, you can always call your primary care clinic, or message your doctor directly with the MyUnityPoint patient portal. 

If you don't have a primary care doctor, our MyNurse hotline stands ready to help answer your questions. MyUnityPoint Nurse is staffed 24 hours a day, 7 days a week. Call (800) 424-3258 to be connected right now.

If you're looking for other resources, consider these options:

  • 211: 211 is a free, comprehensive information and referral system linking Iowa and Nebraska residents to health and human service programs, community services, disaster services and governmental programs. Simply dial 211 to be connected with an operator.
  • University of Iowa Helpline: The University of Iowa helpline is staffed 24 hours a day and can answer your general questions about COVID-19, including how to prevent the illness from spreading and how to keep your community safe. Reach the helpline at (319) 384-8819.
  • Illinois Department of Public Health: For information on how you can prepare and respond in Illinois, call the Illinois Department of Public Health's hotline at 1-800-889-3931.
  • Centers for Disease Control: You can visit the CDC's website for general information about COVID-19.