Urgent Care Online Check In

St. Luke's Emergency Department

First Available Time :

Urgent Care - Anamosa

Closed Patients
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Urgent Care - Hiawatha

02 Patients
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Urgent Care - Marion

01 Patients
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Urgent Care - Westside

01 Patients
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Reserve Your Spot

Benefits of Urgent Care Online Check In

Since UnityPoint Clinic Launched Online Check In for Urgent Care, patient surveys show:

  • Average wait time (all): 12 minutes

  • Average wait time (walk-in): 15 minutes

  • Average wait time (online check-in) 1 minute

  • Likelihood of recommending UnityPoint Clinic Urgent Care: 9.5 our of 10

Online reservations launched Sept. 25, 2017.

Patient Feedback

Urgent Care - Hiawatha

  • Wait times are usually not bad at all and everyone is so friendly and thorough.
  • Got in quickly, staff was very friendly. Pleasant experience. Thank you.
  • Dr. Morris and Mary were great!! Front desk staff welcoming and cheerful!!
  • I like the system that displays where you are in the queue and the ability to make online appts.
  • I give you guys a 10 and that wonderful lady doctor was awesome and all the secretaries were very attentive and helped us through everything. It really was an awesome experience.
  • fast, friendly and professional service. Made the whole family well.
  • Staff was extremely friendly and helpful. The doctor that saw me actually listened and gave me some good recommendations
  • ARNP was extremely empathetic and determined to find a diagnosis.
  • Excellent care. I was going to try and wait until Monday to see me primary but very glad I didn't.
  • I was treated with respect. They listened and checked out my issues and recommended treatments. The wait time was very little
  • due to fast professional service from check in to Dr. assessment in office!
  • Everyone was nice, helpful and the service was expedient. Thank you.
  • Very impressed on the teams knowledge and care delivered.
  • No wait. Intake Woman was prompt and friendly. Nurse Cathy was good with Maria and through. Dr. was excellent with kids and listened to both my child and myself.
  • Online checking is awesome and the doctor was great.
  • Nice kind staff. Love the check in and ability to wait off site feature with text updates.

Urgent Care - Marion

  • I did the online check in at home. We got a txt when it was time to show up. We got right in and out quickly. Very happy! Love Dr. Winters, he explained things well and is always upbeat.
  • Great service. Dr. Hodge is the greatest.
  • In and out in no time. Staff was nice and answered all my questions.
  • I loved the ease of online check-in! I arrived a little before my scheduled time and saw the doctor right at my scheduled time. Dr. Winters was personable, knowledgeable and got me on my way. 
  • Was seen quickly and Dr. Hodge was very thorough. Tech was professional and the lady checking me in is always very nice!
  • Dr. Hodge is a phenomenal doctor. He always knows what is best. The nurse did a fantastic job as well. She was very humbled with concern & made the visit a much better experience.
  • Dr. Hodge is great!
  • It was a short wait and fast service. Thank you!
  • Got on at :30, appointment 11:30, in to see doctor, X-ray and blood work. Out the door by 12:30! The entire staff was kind and took great care of us.
  • My eleven month old needed to be seen and I was worried it would be a long wait to be seen given the time of day, just after school was let out, people getting off work and a Monday. I checked in and was called back within minutes. She was seen by the doctor very shortly after. Quickest walk-in visit we have ever had. Total visit was less than 20 minutes. Impressive!
  • No wait, everyone was very nice, informed of potential wait for doc, taken care of quickly. Didn't make me feel silly for coming in.
  • Very professional and great service got us in and out in less than an hour with X-rays and all!
  • Prescription was forwarded to my pharmacy very quickly and I only waited a few minutes to be seen by my Doctor.
  • Was able to see my physician before my scheduled time, very friendly and helpful.
  • Was great. In and out with a quick diagnosis and off to the pharmacy to get medication
  • We live in Ely, and drive to Marion because your facility is always clean, friendly, and doctors are fabulous. We never leave unhappy or without answers
  • Quick to get an appointment. Staff was efficient and friendly!!!!!
  • Because of fast service, all questions answered by Dr Metzger, every problem I had was taken care of in a professional manner, and everyone was friendly!
  • Dr was very very welcoming and nice. He explained everything thoroughly. He listened when I had something to say and didn’t make me feel rushed or like he didn’t care. Very good experience
  • Ease of check in, no waiting, these drs are great.
  • Easy check in and easy check out. Visit with doctor was very satisfactory
  • Everyone that helped us was very nice
  • I loved the ease of online check-in! I arrived a little before my scheduled time and saw the doctor right at my scheduled time. Dr. Winters was personable, knowledgeable and got me on my way. 
  • Love online request time. Was quick and easy
  • Online check-in amazing
  • The self-check in was great and the monitor displaying the wait times was awesome. We were in and out in no time and it was great.
  • They did a great job with my workman’s comp claim and I was lucky to find out it wasn't anything serious
  • Convenient sign up online so we didn’t have to wait long. Doctor was kind and answered questions.
  • It was quick, easy to sign in, care was good, good bedside manner. Nice quick in and out.
  • I was in & out very quickly & efficiently
  • The checkin system is great. All staff were very courteous and professional. Excellent experience.
  • Nurse Judy was very pleasant and getting in was very fast. . Saw Dr. Ann within a short amount of time. . She answered all my questions and was very helpful. 
  • Everyone at Marion Urgent Care is so kind to me, especially Dr Hodge. Your new office is spotless. The employees are so nice. Dr. Hodge has always been so kind and helpful. His nurse is so kind. I can't say enough good things about this new office. Absolutely fantastic!!
  • Glad for the screen wipes, the short line, the courteous and well informed service. Thank you everybody. Hope you had a really good thanksgiving.
  • I came in with my almost 4 month old and had to carry him, diaper bag and car seat. All the nurses I interacted with offered and did carry his car seat and bag for me! Thank you nurses for going above and beyond when my little baby boy wasn't feeling good!
  • I liked the online check in and I could see how busy they were. Everyone was pleasant and professional. And the process was quick but thorough.
  • was in and out in 30 minutes and my Dr. Addressed my problem quickly....I will be feeling better in no time.
  • I was seen quickly. The staff was very efficient and thorough. They listened to my concerns and made sure I understood my medications prescribed and my follow up care.
  • I went online and scheduled a 5pm time. I arrived early and was done by 515.
  • Liked the ease of check in. Didn't have to wait long. Everyone was friendly
  • Loved the automated appt. Quick & courteous service. The
  • No wait, passionate dr. & nurses.
  • Nurse was efficient. Dr. Winters has a good bedside manner and is very thorough. Office hours meet our needs.
  • Online check in was fast, easy, and reduced wait time. Doctor Winters was wonderful, as always!
  • The computer sign in was nice, (I had no idea you could pre sign up online) the screen to see how long a person's wait will be was a huge help and very nice to see. Receptionist was friendly and patient. Nurses and Dr were great. friendly, patient, professional and prompt. Thanks
  • The new check in option is amazing. It's nice to not have to wait a long time in the waiting room. Dr. Hodge came in just a few minutes after the nurse. The nurse was very friendly and Dr. Hodge was great with my little one as usual!
  • They got me in right away and the doctor was nice and saw me quickly, yet tended to all my needs.
  • Very fast compared to a typical Urgent Care wait. Will definitely use the online appointment feature again.
  • Very well organized. like being able to make appointment online. Short wait time.
  • Wait time was minimal, care givers were concerned and caring. The steps to health were fully explained and appropriate.

Urgent Care - Westside

  • Registered promptly, nurse very friendly and kind.Dr.Lou very patient, attentive and he looks and talks with very much knowledge and wisdom.
  • My experience today at Westside Urgent Care would be rated a 10, extremely satisfied. The staff were helpful and service was prompt. Dr. Niemeyer was thorough and explained everything clearly.
  • It is definitely a 10 due to friendly, fast, great Dr. In and out in 15 minutes and I did not have to take work off.
  • The Dr. was efficient but took time to explain what symptoms could and could not likely be. He was compassionate and professional. Excellent! Nurse was completely kind and competent. Pleasantly surprised by this visit.
  • I checked the Internet and I was going to sign in but it said only a 15 minute wait and that was the first time I ever checked the wait online, so I did not sign in I just drove over with my child. We walked in we got checked in back in the room within three minutes seeing the doctor within five minutes and was out of there within 10 minutes so altogether it was a half hour stop which was wonderful. I got to Walmart to pick up the prescriptions 15 minutes later and they were already ready very good experience.
  • I got in before my appointment time and spent less than 45 minutes at urgent care
  • I did online appt for first time got in 10 minutes after my original time didn’t have to wait too long for Dr. she was personable and ordered me meds done
  • First I like the check in right when you walk in. I had Dr. Niemeyer and she was a very kind doctor.
  • Everyone is real personable and nice. Reception gave my children colors and paper immediately. I thought that was real nice and helpful as we waited.
  • I would give my experience a 10. This is my second trip with my great nieces. Wait was fairly minimal. I liked seeing the screen letting one know their place. 
  • Nurses and doctors were kind, compassionate, knowledgeable and helpful. Very very blessed to have this facility so close.
  • Every time we've had her, she has always diagnosed us correctly! I only wish she had her own practice because I would definitely want her as my family's primary care! Thank u for the great services!!!
  • I was able to be seen and was leaving in less than 30 minutes even though I was a walk-in. Everyone I interacted with was kind and professional.
  • So grateful for the help of Westside urgent care , getting me better for the Holidays, I didn't feel well at all, and they had me in a room within five minutes , and called in my medication at pharmacy, ready when I arrived at the pharmacy, Thank you for helping me twice within two weeks. Feeling a lot better , almost ready to celebrate the Holidays with my family and friends. Happy Holidays to everyone. 
  • I was seen and diagnosed and out in about 45 minutes
  • The registration....nurse.... and doctor were all very friendly and professional.....great experience!!!!!
  • I was in and out and the staff was amazing really, we have no complaints and if we ever need urgent care again we will DEFINATELY go there. Thank you for everything
  • It was very quick. I like the new check in an d Check out system
  • I was in and out in 24 minutes. Fast, efficient and pleasant.
  • This was my first visit at this clinic. I had a relatively short wait. Staff and doctor were friendly/caring and addressed my illness issues.
  • There was no wait...matched up with what web wait said. Dr. was thorough and compassionate.
  • The online registration is a great addition.
  • The doctor was very thorough and understanding. I would like him to be my primary doctor.
  • Only had to wait 2 minutes in the waiting room. Was in and out in less than 20 minutes. Very friendly staff
  • One of the best urgent care visits I’ve had, check in by computer verified information and got called back to the room right away, and the Dr. explained everything very well, nurse brought my AVS and it was done.
  • My doctor is fantastic. The best. Timely, informative and helpful. As well as sincere and kind.
  • It was easy to schedule easy check in and the children received excellent care.
  • I used online check-in and got right in. Was great!
  • I registered online and received my message 20 minutes before my appointment. I arrived 10 minutes early was checked in promptly and was being seen by a nurse within 5 minutes. Process was certainly faster and every one was pleasant.
  • Greeted at the door to sign in. Wait was not long. Staff and provider very friendly and helpful.
  • Doctors are always helpful and truly care about my kids when I take them there.
  • Clean, friendly, very fast. THANK YOU!! Best urgent care experience we have ever had.
  • Check-in was easy. In and out within 30 minutes.
  • Best experience I’ve had. The doctor was so nice and listened and didn't act condescending.
  • Amazingly caring and attentive to my concerns. Very thorough and didn't feel like I was being rushed. Very thankful to all your staff especially the physician. Strong work!
  • The doctor really spent a lot of time with me and I never felt rushed. The Chili's seem concerned with my health and making/helping me feel better.
  • Check in with the new system was fast and easy, the monitor telling me how long my expected wait was going to be was nice and I got in sooner than expected to boot. As always, doctor Urbi was great and got me fixed up quickly and professionally. Well done.
  • Your nurse walked us out to the car and helped me get my mother out of her wheel chair and into the car seat. That relieved so much of the stress for my mother and I. The Dr. was wonderful and very gentle and patient with my mother and the X-ray tech was also wonderful! It all made a stressful situation much less stressful. This is the second visit within 2 weeks and our first visit was great as well. Whatever you are doing works!
  • I was in and out in a timely manner. Everyone was kind and attentive
  • I had almost no waiting time, maybe 5 minutes. The nurse was very thorough and Dr. Urbi was friendly, efficient and also thorough.
  • I was so impressed! I was in and out within 15 min. It was thorough and not rushed.
  • Amazing experience. Quick and exceptional customer experience. Loved all the people.
  • Everyone was very kind and sweet even working on a holiday!! We will be back if need urgent care!
  • Very caring Dr. and nurse. This by far was the best experience I've had in the urgent care
  • They got me in quick and treated me like in should me and got to the bottom of my problem
  • The new check in system seems efficient & effective. Wait time wasn't too bad either.