Appointments & Referrals
All patient evaluations and treatments are provided under a written order by a physician or other healthcare provider such as a physician's assistant or nurse practitioner.
Physical therapy services are billed as hospital-based outpatient therapy. Some insurance plans may require prior approval. As a courtesy, our staff will assist you with checking your insurance benefits and coverage prior to your initial appointment.
For your appointment
Patients will need to pre-register before their appointment by calling (319) 369-8109.
Therapy Plus uses a text messaging system for patients to text when they arrive. This allows patients to skip the waiting room by staying in their vehicles until they can be shown to a room.
Please arrive 15 minutes early on your first day of therapy to complete necessary paperwork. You can print our past medical history form, fill it out, and bring it with you to your first appointment:
For the medication section, we can make copies of your medication lists so you don't need to write them on the form.
All patients are screened for exposure to COVID-19, symptoms and temperature upon arrival.
Use of hand sanitizer or washing of hands is recommended when you arrive and leave your appointment.
What to wear and bring:
All patients need to wear a mask that covers their nose and mouth.
Wear comfortable clothing and shoes, also bring any braces or devices you use for walking. Items you should bring with you include:
- Insurance card
- Photo Identification
- List of current medications
- Order from physician's office if given to you to bring
- Your personal calendar, as your physical therapist will want to set up future appointments
- If you are being seen for work injury you will need to bring your case manager's contact information if you have a case manager
Please allow an hour for your appointment. Subsequent appointments will be 30-45 minutes in length. Your physical therapist will discuss your medical history, the reason for your visit, limitations, and a plan of care to help reach your goals.
Due to social distancing guidelines, we ask you to not bring any visitors with you unless a caregiver is needed. At this time, children under age 18 are not allowed into the clinic unless they are the patient.
If you have questions or concerns about your first visit, please call your clinic location. We're happy to help you and thank you for choosing St. Luke's Therapy Plus.
If you have any special needs that may require additional accommodations or require an interpreter please let us know so that we can make the necessary arrangements to ensure you are as comfortable as possible and to ensure the best possible outcome.
Scheduling and cancellations
To schedule or cancel an appointment call your clinic. (All clinics open Mon.-Fri.: 7 a.m. - 5 p.m.)
Please stay home if you have a fever, cough, sore throat or any other symptoms of illness. Please call to reschedule your appointment.
You can also sign up for My UnityPoint electronic health record. You can view and/or cancel appointments, as well as correspond with your therapist and/or scheduling staff through this platform.