Safe Care Your Way
We're here to keep you safe.
The health and safety of our patients, communities and team members is at the center of everything we do. All of our locations are open and ready to safely care for you. Here’s what we’re doing to make sure you’re safe when you visit our locations.
Safe care. Your way. Take a tour.
Here’s what you should know and expect from St. Luke's and UnityPoint Clinics:
We treat patients with a suspected infectious disease with an abundance of caution. It is safe to come to our facilities. We have screening tools in place and experience with providing options for care specifically dedicated to patients with respiratory symptoms.
For primary care, we recommend you call your primary care provider if you don’t feel well. If you don’t have a primary care provider, call us at (319) 730-9532 and we can guide you towards receiving care.
Is it safe for me to visit?
Our staff take additional precautions based on the latest guidelines from the CDC to keep you and the healthcare team safe. In most cases we utilize text messaging technology that offers virtual waiting rooms
whereby your healthcare team will communicate with you via text upon arrival to the clinic and message you when it’s time to come inside.
What are my options for primary care?
All clinics are open and safe to visit. Your provider may offer you a virtual visit you can do from the comfort of your home or work. Virtual care is a great way for your provider to safely care for you, save you time, and securely leverage technology by connecting over your phones audio and video capabilities.
Most common conditions and symptoms can be treated through virtual care, including diagnosing a health concern, refilling a prescription, answering a medical question, completing follow-up visits, monitoring chronic conditions, and making referrals to a specialist or other healthcare providers. Request a virtual appointment by simply calling your clinic as you normally would to schedule.
What should I expect during my visit?
At all locations, all patients are screened for symptoms and temperature upon arrival to our facilities. We ask for your help in keeping all of our patients safe. Please stay home if you have a fever, cough, sore throat or any other symptoms of illness. Please call us to reschedule your appointment. Waiting areas have been reorganized to allow for social distancing.
When calling your provider office to request an appointment or prior to an in person visit, you will be screened over the phone for fever, cough, shortness of breath, and other respiratory symptoms consistent with COVID-19. If you have these symptoms, please discuss with your provider and do not delay seeking medical care.
Who can come with me to my visit?
For outpatient hospital services, patients should attend appointments independently. A guest is allowed if a caretaker or for cognition purposes or with children. At clinic visits we are limiting appointments to one visitor when possible to reduce the number of person to person interactions. Upon your entrance, you will be greeted by a nurse who will again screen you at the door for respiratory symptoms, and then take you to an exam room.
Do I need to wear a mask?
Universal masking is in effect at all of our locations. We encourage you to bring a cloth mask to your visit or one will be provided.
What measures do staff take?
Our care teams are also wearing a mask and face shield at all times. We also monitor the health of our team members with screenings twice a day. A staff member who develops respiratory symptoms is to remain at home until they are cleared to return to work.
How are the exam rooms cleaned?
We always take cleaning seriously at all of our facilities. At the end of each visit, the exam room is cleaned thoroughly with disinfecting wipes before the next patient is roomed. All locations receive a deep cleaning every night.
What about Urgent Care & UnityPoint Clinic – Express
Urgent Care and Express are also available to meet your acute care needs. Marion and Anamosa Urgent Care are open Monday-Friday, 8 a.m. – 8 p.m. and weekends 8 a.m. – 3 p.m., while UPC Express is open 8 a.m. – 8 p.m., 7 days a week.
What if I have respiratory symptoms?
All respiratory patients are advised to call their primary care provider for assessment and treatment options or to reserve a time online for Urgent Care at Westside or Marion.
Will I have to wait with other patients?
No - we utilize a virtual waiting room. For primary care appointments requiring a clinic visit, we've launched a new text messaging platform to create a virtual waiting room. This platform allows you to easily communicate directly with your clinic without stepping foot in the door.
How it Works:
You'll receive an automated appointment reminder via text message
When you arrive, you'll reply to that message to notify the office you're there. You'll receive a text message or phone call with instructions for registration and when to enter the building
Should I use virtual care?
You can arrange a virtual care directly with your provider by calling their office. UnityPoint continues to offer on demand urgent care services to any patient via your smartphone, tablet, or computer, 24/7/365. This unique virtual care option allows you to see a provider for minor illnesses such as ear infections, cold and flu, rashes, sore throats, headaches, allergies and more. When appropriate, a prescription will be sent to the pharmacy of your choice. The cost of a virtual urgent care visit is $39 or less depending on your insurance. To get started, simply create an account at unitypointvirtualcare.org, complete your medical history, and request an immediate visit day or night.