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UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

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UnityPoint Clinic - Express (Waukee)

950 E. Hickman Road
Waukee, Iowa 50263

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Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

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Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

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Urgent Care - Ingersoll

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

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Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

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Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

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Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

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Urgent Care - Urbandale

5200 NW 100th Street
Urbandale, Iowa 50322

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Blank Children's Hospital

No Landline? Teach Kids To Dial 911 From a Cellphone

According to NENA: The 9-1-1 Association, more than 80 percent of 911 calls in many areas are placed from mobile phones each year.  This is different from years ago when most calls were placed from a landline.


Steps to dial 911 on a smartphone compared to a landline:

  1. The child must locate the phone
  2. Once the phone is found the child might have to unlock it or wake the phone
  3. Next the child must find the keypad, which may not be up on the screen
  4. Once finding the keypad and dialing 911 they still need to press call or send

That being said, it's very important to teach your child how to dial 911 on your mobile phone especially if you do not have a landline.  If you do not have a landline it's important to keep the mobile phone in the house where the child knows where it is.  A great example would be on a charging station in the kitchen. Make sure if you child is ever home alone to leave a cell phone at this station as well.

Practice will help your child in the future!

Walk through the steps with your child on how to dial 911 on your mobile phone and do this more than once while explaining to the child examples of when they may need to call 911. Examples could include: someone in the home fell and isn't waking up or an adult that was with them became injured.  Keep in mind when working with your child it is important to teach them during a fire their first priority always is to get out and go to your family meeting spot or a neighbor's house to call 911. Children should not be trying to find a cellphone first and then evacuating during a fire.

The more you practice the easier it will be for your child to recall those steps in an emergency situation! Make sure to explain to your child where the send button is for placing the call, but not to push send while practicing.

Smartphone Apps to help teach children to dial 911:

Apps such as DialSafe Pro and Kids Practice 911 Dialer are available to teach your children how to use your iPhone to dial 911 in the event of an emergency. 

Verizon Wireless offers an interactive simulator to teach children how to dial 911 from an Android and other smartphones.  Click on your smartphone to start the simulation, then the phone calls tab and lastly the teaching children how to dial 911 tab to use the simulator for practice.