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Employee Assistance Program (EAP)

Allen Employee Assistance Program (EAP) is a program provided by your employer to help you and your family deal with personal problems.

Allen EAP offers CONFIDENTIAL assessment, short-term counseling, and referral if necessary, for employees, and their immediate family members (up to 6 sessions each per calendar year) to address problems affecting personal relationships, health, and work performance.

You or an immediate family member can talk to an EAP counselor about:

  • Alcohol or Drug Abuse
  • Anger Management
  • Anxiety
  • Caregiver Stress
  • Depression
  • Grief and Loss
  • Job Stress
  • Marital Conflicts
  • Parenting / Step-Parenting Issues
  • Separation / Divorce Issues

How do I contact Allen EAP?

To schedule a confidential appointment, call Monday through Thursday from 8:00 a.m. to 8:00 p.m. and Friday 8:00 a.m. to 3:00 p.m. Identify yourself as part of your company’s Employee Assistance Program. We will schedule an appointment to meet your needs. Evening appointments are available.

What if it is an emergency?

If a personal crisis occurs when our office is closed, call 319-235-HELP, or toll free 1-800-303-9996. An EAP counselor will call you within one hour of your call to help stabilize the situation and will follow up with you to schedule an appointment if you need further support.

If you need immediate medical assistance, the counselor will help refer you to services outside EAP, such as a doctor or an emergency room.

Is the EAP confidential?

Contacts made by employees and family members to the EAP are treated confidentially in accordance with all state and federal mandates.

Does the EAP cost anything?

EAP services are paid by your company. EAP services cover visits with an EAP counselor for short-term counseling. If you and your counselor decide medical assistance or additional counseling is needed, your counselor will refer you to another agency. If referred, you will be responsible for any cost not covered by insurance.

No one lives a life without problems. When a personal problem disrupts your work or relationships, we encourage you to use the Employee Assistance Program.