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UnityPoint Clinic introduced a new kind of urgent care experience last spring, and the response has been patient satisfaction scores ranking in the 99th percentile nationally.
The new design puts a strong focus on quality and a time-saving process to enhance your visit. The difference is in the hand-offs, or lack thereof, as specially trained clinical care attendants will greet each patient as he or she enters the clinic and remain with that same patient throughout the visit. This bypasses the time spent transferring information and care from one professional to another.