Medical Records

The MyUnityPoint Patient Portal

The MyUnityPoint patient portal may eliminate the need for separate paper medical record requests, saving you time and money. MyUnityPoint is a secure website for patients, allowing you to access and request your health information from UnityPoint Health Hospital and Clinic visits. There is no fee for patients requesting and accessing their medical records through the MyUnityPoint patient portal. Note: If you are a new user, instructions regarding registration can be found on the login page.

How to Request Your Hospital Medical Records

Records may be requested via phone, email, fax or the MyUnityPoint patient portal. Please note all requests from patients to direct records to a third party must be in writing and signed by the patient/patient representative.

When requesting records, please be sure to include the following:

• Patient-identifying information
• Location/facility the records are needed from
• Who should receive the records
• What information should be sent (ex: lab, radiology report, etc.)
• Format in which you would like the information to be produced
• Date of request
• Signature (on written requests)

You may also complete our request for information form.

Delivery options:

• Electronically, either using the MyUnityPoint patient portal or via a secured/unsecured provided email address. (Note: If using an unsecured email address, there may be some level of risk that the protected health information (PHI) in the email could be read by a third party.)
• Paper or CD/DVD mailed to the address specified in your request.
• Arranged pick up. If you choose to pick up your medical records, please bring photo identification with you.

Release of Information

Please contact the Release of Information department for the facility you need records from.

How to Request Your UnityPoint Clinic Medical Records

To request your clinic medical records, please complete this authorization form and send it to your provider’s office. 

If the patient is a minor (less than 18 years of age), a parent or legal guardian must sign the form and complete the parental rights notification section. 

Note: UnityPoint Clinic partners with a third-party vendor for release of information services.

How to Request Other Non-Hospital Medical Records

UnityPoint at Home

• Email:  UPaHMedicalRecords@unitypoint.org
• Phone: 888-584-6311

Specialty Pharmacy

• Email: UPAHDM-SpecialtyPharmacy@unitypoint.org
• Phone: 877-804-2713

Billing Questions/Records

For billing questions or to obtain billing records, please contact the Centralized Billing Office at (844) 849-1260 or (515) 362-5111.

UnityPoint Health – Central Billing Office
Attention: Correspondence
P.O. Box 35758
Des Moines, IA 50315

Birth Certificates

Birth certificates are not available through UnityPoint Health. If you need a copy of your birth certificate, please contact your state's Vital Records department:

Iowa

Iowa Department of Public Health
Attn: Vital Records
Birth Registration Program
Lucas State Office Building, 1st Floor
Des Moines, IA 50309-0075

Phone: (515) 281-4944

Illinois (include check or money order payable to IDPH)

Illinois Department of Public Health
Division of Vital Records
925 E. Ridgely Ave - 2737
Springfield, IL 62702

Phone:
Fax: (217) 523-2648

Wisconsin

Wisconsin Vital Records Office
P.O. Box 309
Madison, WI 53701

Phone: 877-855-2981  

Authorization Forms

• UnityPoint Health Authorization for Release of Medical Information 
• UnityPoint Health Authorization for Release of Medical Information – Spanish 

Please mail the full completed authorization(s) to the appropriate UnityPoint Health facility listed in the Release of Information section above.

Illinois Only

• Authorization Form for Relatives of a Deceased Person (to request patient records of a deceased person)

FAQs 

Here are some frequently asked questions explaining how we handle our patients' health records and how you can make sure you have access to your own personal record.