Guest Services

Whether you're a patient or a visitor to our facility, Trinity aims to provide comfortable convenient amenities to those who are spending their time with us. To help answer some of your questions, we've developed this online resource area for our guest policies and services.

It's our mission to provide our patients with a healing environment, and the presence of supportive family and friends goes a long way on the road to recovery. Please help uphold our guidelines so that we can continue to make our patients' health our top priority, while continuing to provide a sense of safety and security and a clean and quiet environment.

A few tips to keep in mind when visiting Trinity:

  • Call patients before visiting to ensure they are feeling up to having guests.
  • Be aware of the number of people in a room and the length of your visit so patients are able to have plenty of time to rest.
  • Should you be exhibiting any signs of illness, please refrain from visiting until your symptoms are gone.
  • Help prevent infection by routinely washing your hands, particularly after using the restroom and before touching the patient.
  • Accompany and supervise all children under the age of 14.
  • If you are unable to visit, offer to help the family with tasks around the house such as grocery shopping, collecting mail and newspapers or preparing and freezing meals.
  • Click here to view our full Visitor Policy.

Safety and Security


Tobacco-Free Policy

To promote good health, Trinity has established a tobacco-free policy to improve the general health of its patients, employees and the community. Smoking is prohibited in all rooms and throughout all buildings and grounds. For more information, please talk with your nurse or physician.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The hospital is a fire-resistant building, and the staff is trained in fire protection.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Medications

All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy, and administered by a nurse. Patients are not permitted to administer their own drugs or keep personal medications at their bedsides.

Wheelchairs

Wheelchairs are available in all Patient Care Departments, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff.

Valuables and Personal Items

Trinity does not accept responsibility for personal belongings. We ask that you leave your personal items with non-Trinity staff. Trinity assumes NO responsibility for lost or damaged valuables. Therefore, we ask that other than sufficient funds to meet your co-payment/deposit requirements, you leave all other valuables at home. If this is an unscheduled stay, please send ALL items home immediately with a family member to ensure their safety. Trinity does not reimburse for lost, stolen or damaged items.

Patients who wear dentures should ask for a denture cup to protect them when not in use. Eyeglasses and contact lenses should be kept in a case when not being worn. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it.