As a patient, you have the right to voice complaints regarding the quality of care and services you receive, and are assured that a complaint will in no way compromise your access to care. At UnityPoint Health - Meriter, patient representatives are available for any problems, concerns or complaints that hospital patients or their families may have while at Meriter. A representative will work on your behalf to address these issues.
To reach the Patient Representatives, call (608) 417-6462. When the Patient Representatives are
away from the hospital, the Nursing Administrative Coordinator will respond to any concerns that may arise. You can also talk to your physician, nurse or nurse manager at any time.
You also may contact the Joint Commission's Office of Quality Monitoring to report any concerns or to register complaints.
- At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "ActionCenter" on the home page of the website.
- By fax to 630-792-5636.
- By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
Learn more about your rights as a patient.
Advance Medical Directives
An advance medical directive tells, in writing, your choices about the treatments you want or do not want or about how health care decisions are to be made for you if you become incapacitated and cannot express your wishes. An advance medical directive expresses your personal wishes and is based upon your beliefs and values. Since an advance directive speaks for you when you are unable to do so, it may provide guidance to your health care providers and relieve your family and friends from the burden of guessing about what types of care and treatment you want to receive.
We hope that you will communicate your desires to the health care workers who will be taking care of you and think about completing a written advance medical directive if you have not already done so. Treatment is not dependent upon you having completed an advance medical directive. In the event that no advance medical directive exists, standard medical policies and guidelines are in place to instruct our physicians and other health care employees; medical care will be provided according to standard procedures until a written advance medical directive is presented that directs otherwise.
How Do I Make an Advance Medical Directive?
UnityPoint Health – Meriter recommends that adults clarify their wishes for medical care before a hospital stay. Wisconsin-specific forms are available through the Wisconsin Department of Health Services website.
Take a Class on Advance Medical Directives
Register for the Advance Care Planning: Completing your Power of Attorney for Healthcare class. At this free class, you will learn more about advance care planning and how to complete an advance medical directive. Individuals seeking to update their advance medical directives are also welcome to attend.