UnityPoint Health - Madison

Choosing A Provider

Choosing a home health provider for yourself or a family member can be a difficult decision. Before selecting an agency, you may want to ask the following questions:

Q. How long has this provider been serving the community?

A. UnityPoint at Home is affiliated with UnityPoint Health - Meriter hospital, a cornerstone of the south central Wisconsin health care community for more than 100 years.

Q. Is the provider's skilled nursing care covered by Medicare and Medicaid?

A. Home health care is among the many benefits offered by Medicare and Medicaid. Learn whether an agency is an approved provider by asking your physician, hospital discharge planner, community referral source or the home health provider directly. UnityPoint at Home is a participating Medicare and Medicaid provider. For information about our skilled nursing care, see the UnityPoint at Home Our Services section.

Q. What is the provider's reputation in the community?

A. Ask your physician, hospital discharge planner or other healthcare providers for a listing of home health providers in your community. Recommendations from friends and family members that have received home care services can also provide guidance. UnityPoint at Home has an excellent reputation, and consistently receives high marks for service and quality care from its customers.

Q. Does the provider offer comprehensive home care services?

A. Choosing a comprehensive provider will assure you and your family convenience and continuity of care. UnityPoint at Home offers a full array of home care services, including skilled nursing care, therapy services, infusion therapy, respiratory care, home medical equipment and supplies. For more information about our services, see the UnityPoint at Home Our Services section.

Q. What emergency services are available?

A. You should choose a provider that guarantees availability of care and services. The UnityPoint at Home staff is available 24 hours a day, 7 days a week.

Q. Do the home care professionals educate and partner with family members and other caregivers?

A. Successful home care plans are built on a partnership foundation of home care provider, client and caregivers. UnityPoint at Home works closely with clients and caregivers to develop a care and service plan that meets the needs of each client and family. UnityPoint at Home is committed to providing caregiver education and support to our patients.

Q. Does the home care provider stay in regular contact with each patient's physician?

A. UnityPoint at Home works with your physician to ensure that you receive the right services to meet your medical needs. Our staff provides your physicians with progress reports and written communication throughout your care and treatment.

Q. Does the agency assist each family in determining their insurance coverage and service eligibility?

A. It is important that you share all insurance information that you have with your provider. The provider should notify you of the charges associated with your products and care at delivery. Insurance coverage information and eligibility for benefits will be outlined by the provider based on information that they have been able to gather from your payer.

The UnityPoint at Home customer service staff is prepared to assist you in determining insurance coverage and eligibility for services. Additionally, many insurance companies and HMOs have established preferred-provider contracts that may direct your ability to purchase services from some providers. UnityPoint at Home is a preferred provider for many insurance plans and HMOs in south central Wisconsin. For a list of these providers, see the Covered Providers section.

Q. Does the agency provide a phone number that patients and caregivers can call with questions?

A. UnityPoint at Home strives to meet your home care needs and expectations 100% of the time. A member of our staff is available 24 hours a day, 7 days a week to answer your questions. You can reach us at (608) 417-3700 and 1-800-236-1052 or a nurse on-call at (608) 417-3717.