UnityPoint Clinic Patient Rights

Your Rights as a UnityPoint Clinic Patient

  • The patient can expect quality care regardless of race, religion, cultural diversity, or sexual orientation.
  • The patient has a right to considerate care.
  • The patient has the right, and is encouraged, to obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment and prognosis.
  • The patient has the right to make an informed decision regarding procedures and treatments.
  • Patients have the right to know the identity of all those involved in their care, as well as when those involved are students, residents or other trainees.  
  • Patients have the right to know the immediate and long-term financial implications of treatment choices, insofar as they are known.
  • The patient has a right to make decisions about the plan of care prior to and during the course of treatment and to refuse a recommended treatment or plan of care to the extent permitted by law, and to be informed of the medical consequences of refusing treatment.  In case of such refusal the patient is entitled to other appropriate care and services.
  • The patient has a right to have an Advanced Directive (such as a living will, health care proxy, or durable power of attorney for health care) concerning treatment or
  • designate a surrogate decision maker with the expectation that the UnityPoint Clinic providers will honor the intent of that directive to the extent permitted by law.
  • The patient has the right to privacy.  Case discussion, consultation, examination, and treatment should be conducted in a manner that protects each patient's privacy.
  • The patient has the right to expect that all communication and records pertaining to their care will be treated confidentially by all staff, except in cases of suspected abuse and public health hazards when reporting is permitted or required by law.
  • The patient has a right to review records pertaining to their medical care and to have the information explained or interpreted as necessary, except when restricted by law.
  • The patient has the right to expect that, within its capacity and policies, UnityPoint Clinic will make reasonable response to the request of a patient for appropriate and medically indicated care and services.  The clinics must provide evaluation, service, and or referral as indicated by the urgency of the case.
  • The patient has the right to ask and be informed of the existence of business relationships among the UnityPoint Clinic clinics, hospitals, educational institutions, other health care providers, or payers that may participate in the patient's treatment and care.
  • The patient has the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement and to have those studies fully explained prior to consent.  A patient who declines to participate in research or experimentation is entitled to the most effective care UnityPoint Clinic can provide.
  • The patient has the right to expect reasonable continuity of care when appropriate and to be informed by physicians and other caregivers of available and realistic patient care options.
  • The patient has the right to be informed of UnityPoint Clinic policies and practices that relate to patient care, treatment, and responsibilities.  
  • The patient has a right to be informed of available resources for resolving disputes, grievances, and conflicts.

Patient Complaints

If patients feel they are not enjoying the rights listed above or if there are other concerns or problems regarding a patient's experience at UnityPoint Clinic clinics, the patient, friends, relative or guardian may request the help of the clinic management.

Patients are responsible for:

  • Providing accurate and complete information about past illnesses, hospitalizations, and other pertinent matters so that UnityPoint Clinic clinics may effectively meet the patient's health needs.
  • Informing the UnityPoint Clinic staff and physicians if they do not understand a procedure or instructions.
  • Their actions if they refuse treatment or do not follow the provider's instructions.
  • Following UnityPoint Clinic rules and regulations affecting patient care and conduct.
  • Assuring their financial obligations related to the receipt of healthcare services are fulfilled.