Frequently Asked Questions
My child is going to start in one of the programs soon. What can I expect?
While in the program you can expect to be a part of the program team. Your child will bring home a home sheet every day. This will provide you with the opportunity to give the staff feedback on how your child has done at home. For our younger children there is also a space for their classroom teacher to give feedback. You can also call us and talk to us directly about any questions or concerns.
Our program runs Monday through Friday from 2:30-5:30 pm (except during the summer and school breaks when we run our program from 9:30 am -12:30 pm). Typically kids are in our program for about 6-8 weeks.
We expect that all children are picked up by 5:30 pm each day. If for some reason you are unable to pick your child up in time please contact us so that we can assist you in finding other means of transportation.
Tell me about confidentiality while in the program.
It is important that we have a safe and trusting environment. Information that is shared in the Children's Specialty Services needs to remain confidential. Outside of the program, communication between participants is discouraged and discussion of specific issues is prohibited.
- No exchange of phone numbers
- No social networking or email (this includes Facebook, Twitter, texting, email, cell phones, land lines etc.)
- All electronic devices must be turned off or turned in each day.
If we find that your child is communicating with fellow participants the following will occur:
- Staff will meet with the youth and the parent and review the policy.
- If it happens a second time dismissal may occur.
Will my insurance pay for this program?
Most insurance companies will pay for our programs under the Mental Health benefits. Medicaid/Title 19 also pays for the programs. It is important for all parents to realize that although we will check the benefits of your insurance, it is your primary responsibility to monitor your coverage and verify the benefits. Please be advised that certifications and benefits disclosures are not a guarantee of payment from your insurance company.
What if my child is sick or unable to attend program?
Please do not send your child if they are experiencing fever or if they are ill. We prefer that your child be symptom free for 24 hours before returning to group. Please contact us to let us know that your child is ill and will not be attending programming.
We expect that your child will attend the program on the days they are scheduled. If they are unable to attend programming please call the staff to excuse them. If a child has frequent absences staff will meet with parents to determine if this is the appropriate placement for your child.
What if my child has a school activity while they are attending a Children's Specialty Services program?
If your child has a special event or school activity that conflicts with our program, please let us know. We do not want your child to miss out on these special events.