Lifeline Medical Alert System

Offering you and your loved ones peace of mind, independence, early intervention and reassurance. Lifeline is there for you, when others can't be - 24 hours a day, 365 days a year. Lifeline is easy to use - help is always just a push away.

NEW - Lifeline Medical Alert System for ON THE GO

Lifeline offers GoSafe mobile technology for those on the go. 

With this wireless medical alert system, you can feel safe and secure wherever you go, whether walking to the mailbox or going to the store. The medical alert system provides 24/7 access to help with our mobile personal emergency response system.

GoSafe provides an easy-to-use system with a two way voice communication pendant, AutoAlert fall detection, six locating strategies and the ability to call multiple contacts. The same button is all you need to access help while in your home or outside on the go. A rechargeable battery in the button lasts up to seven days between charges. A unique, senior-friendly charging cradle allows Go Safe to be worn even while charging.

Designed for those who want an easy to use system that can provide them with a sense of confidence while on the go.

No phone line? No problem

Our HomeSafe Wireless System offers all the benefits and features of the Lifeline system that you have come to rely on and trust are available to you without the need for a home phone.

This wireless service is available in standard or with AutoAlert, has high quality two-way audio - hear and be heard from almost anywhere inside your home. The system also features easy to read LED signal bars that make it easy to place the communicator in the home.

About Lifeline

Lifeline Systems connects individuals to the support of neighbors, friends and emergency services in the community. The individual served is able to directly contact trained Lifeline staff 24 hours a day from around their home or yard by simply pressing a button. A Lifeline Monitor assesses the individual's needs and quickly sends the appropriate support. Over the years, Lifeline has provided this service to over four million people across North America.

Founded in 1974 by Dr. Andrew Dibner and his wife, Susan, Lifeline has quickly become the leading supplier of Personal Response Services, dedicated to finding ways to allow elderly or disabled people to live with independence and dignity in their own homes.

Lifeline service is increasingly being added to the care plans of elderly patients in response to a healthcare climate that demands cost-effective care and patient satisfaction. The quick response offered by Lifeline has been shown to reduce the number of days a subscriber spends in a hospital or nursing home as a result of an accident or fall.

Lifeline is offered by over 2,000 healthcare providers across North America, including hospitals, area agencies on aging, home healthcare providers and nursing homes. These healthcare providers use Lifeline as a critical safety net for their patients residing at home.

A public company located in Framingham, Massachusetts, Lifeline has a staff of over 625. Lifeline operates a world-class monitoring facility in Framingham that handles over 23,000 calls per day from subscribers.

For more information, please call St. Luke's Lifeline at (319) 369-7065.

Lifeline Benefits

In addition to peace of mind Lifeline offers many benefits:

  • Help at the touch of a button (button is waterproof)
  • Two-way voice communication via high output speakerphone
  • Wireless technology eliminates the need for a phone line
  • Assurance that help has arrived through "closed loop protocol"
  • 24-hour professional and friendly monitoring personnel
  • Remote answering capability which allows the patient to answer phone calls by pressing their help button
  • Low battery signals from both help button and communicator
  • Rechargeable battery provides back-up power during failures
  • Continuous phone and power line checks to confirm operation
  • TelAssure 30-day automated test reminder
  • Installation performed with 24-48 hours
  • No limit on number of signals (patient can press their help button for social contact)

Frequently Asked Questions about Lifeline

Lifeline offers you and your loved ones peace of mind, independence, early intervention and reassurance. Here are the most frequently asked questions we hear from individuals:

My independence is very important to me. Would I be giving that up by subscribing to Lifeline?

No. In fact, a recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline service. Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to, in your home, enjoying a lifetime of memories. You're always in complete control. You press your Personal Help Button when you need assistance. You tell us who you want us to call if you need help.

I'm fine on my own. Why would I want Lifeline?

Lifeline is like insurance. You may never need it, but if you do you'll be glad you have it. It's reassuring to know if you have a sudden illness or injury, help will be on the way in minutes even if you can't move or speak.

I already have all the help I need. My neighbor checks in with me every day.

Between your neighbor's visits, you're left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported people found within one hour of a fall are five times more likely to survive than those who remain helpless for over 72 hours.

How much does Lifeline cost?

It's surprisingly affordable. You don't have to buy anything or make a long-term commitment. You pay an inexpensive, one-time installation charge and a low monthly fee. The monthly fee is the same, no matter how often you call, or how long you talk.

Who are the Monitors answering my call?

They're deeply caring, highly-trained professionals. Their only job is to answer your call and ensure you receive the attention you deserve and the help you need.

Is Lifeline complicated to use?

It's simpler than using a telephone. All you have to do is press your Personal Help Button. The communicator dials the Lifeline Response Center. Within seconds you're talking with a Monitor who immediately has all of your important information displayed on a screen.

What is the next step if I decide to subscribe?

It begins with your call. Knowledgeable phone representatives are waiting to discuss your special needs and answer your questions about Lifeline. Within a few days, an experienced Lifeline Home Service Representative will visit you to explain the service and demonstrate the equipment.

The Home Service Representative will also locate the best site for the communicator and install it. Our Home Service Representative won't leave until you have practiced using your Personal Help Button to call the Lifeline Response Center, and you feel comfortable using the service.

Is there a lot of equipment involved?

No. There are just two pieces of equipment: your Personal Help Button worn as a pendant or on a wristband and the communicator.

Do I have to be in the same room as the communicator for it to work?

No. You can be in another room, on a different floor or even outside in your yard, your signal will still be received. Your Personal Help Button is completely waterproof (not just "water-resistant"), so you should wear it in the shower or bath where many falls occur.

How can I be sure the Lifeline equipment is working?

Our equipment is reliable and trouble-free because we design and manufacture it ourselves. In the unlikely event you should have a problem the Monitor can't correct over the phone, we will do whatever is necessary to immediately solve the problem.

We encourage you to press your Personal Help Button at least once a month just to let you know we're there.

For more information, please call Lifeline Medical Alert System at 319/369-7065.