UnityPoint Health - St. Luke's Hospital

Billing & Financial Counselors

Thank you for choosing UnityPoint Health - St. Luke's as your healthcare provider. We understand healthcare bills and health insurance claims can be confusing. In this section of our Web site you will find information explaining billing and payment options. You will also learn what our associates can do to assist you, what you can do to help us and how we can work through the financial process together.

Pay Your Healthcare Bill Online

Our Pay My Bill Service allows you to securely submit payment for your  bill in the most efficient manner possible - online with your credit card.

Separate billings: How Physicians Bill

Bills you receive from St. Luke's Hospital are for hospital services and UnityPoint physicians only. Physicians who are not part of UnityPoint Health bill separately for their services. If your treatment required the services of a radiologist, pathologist, anesthesiologist or any other medical specialist, they will also bill separately. Learn more.

Financial Counselors: Ready to Help

St. Luke's has 15 full- and part-time financial counselors available to answer questions. Our Financial Counselors generally need one to two business days to provide an answer.

Uninsured and Underinsured

St. Luke's Hospital provides patient care to a growing number of uninsured and underinsured patients. If you're carrying a greater burden of your healthcare costs through increasing out-of-pocket deductibles or you lack the financial resources to secure health insurance, St. Luke's Hospital has developed financial policies to seek fair and equitable payment based on your ability to pay.

St. Luke's assists patients who cannot reasonably pay for some or all of the care they receive. To find out if you qualify for discounts or financial assistance please contact St. Luke's Financial Counselors.